Функция: Продажи и Развитие бизнеса

Тип занятости: Полный рабочий день

Место расположения: London - Field & Stores

Страна: United Kingdom

L’Oréal is one of the world’s largest consumer goods companies, manufacturing and selling a wide range of beauty products for both women and men.

 



CARITA is the most prestigious skin care brand in the Professional market; it offers a unique and luxurious range of anti-ageing skincare and treatments to deliver unrivalled dramatic results.

 



DECLÉOR is the world's leading aromatherapy-based skincare brand, pioneering innovative and exceptional treatments and products using the finest quality essential oils and cutting edge-research



Person Specification:



  • NVQ Level 3 in beauty therapy (or equivalent) qualification is essential
  • Good understanding of retail / beauty environment
  • Ability to manage a team and communicate effectively
  • Previous experience in retail, in a similar environment is essential



Man-Management:



  • Manage and motivate retail team, mobile analysts and agency staff
  • Set standards for team and to ensure each individual is adhering to selling standards as laid down by the training department
  • To assist all team members with product knowledge and selling skills, should it be necessary
  • Effectively communicate with team and to carry out regular team meetings
  • Allocate responsibilities to team as and where necessary



Achievement of Targets:



To be aware of all personal and overall targets as laid down and achieve the same



Planning and Organisation:



Forward planning, use of initiative, proactive stance to the retail business



Working Relationships:



Establish and maintain good working relationships with department managers



Knowledge of the Business/Industry:



Awareness of latest trends, competitor aware



Customer Service:



  • Professional standards, achieving sales targets, correct use of procedure, high personal standards
  • Customer approach (traffic stopping)

Product and Brand Knowledge:



  • Range, availability, suitability, product quality, features and benefits
  • Ethos of the brand

Awareness of Company Services:



  • Sale previews, mailing lists, special discounts, customer special orders etc., new product launches etc.


Loss Prevention:



Theft, vigilance, preventative action, company systems and procedures, till point security, lack of stock, proper use of Company property etc.


Counter Presentation


  • Visual merchandising, housekeeping standards on sales floor and backstage beauty room

Administration


  • Till procedures, stock counts, stock transfers, stock, ticketing, reporting paperwork.

Training and Communication


  • Your own development, training new staff, communication with the Account Manager and colleagues, correct use of telephone, self-motivation, teamwork

Legal Obligations



  • Health and safety obligations, fire precautions, observing customer rights, awareness of store beauty obligations etc.


Personal Presentation



  • Excellent grooming standards at all times

Events Planning



  • Either on own department or store activity 



Other Duties



  • As and when required.

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