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CRM & Loyalty Assistant Manager

Сфера деятельности: Digital

Тип должности: Permanent

Тип занятости: Full - Time

Место расположения: Taipei

Страна: Taiwan

Contribute to brand profitable growth by designing and implementing local CRM solutions to engage, retain, upsell &recruit consumers and leverage insight and data.

Plan and deliver local CRM strategies across the brand encouraging customer retention and customer loyalty, promoting the brand and the new products
Customer Journey Mapping - analyze touch points with the Brand and maximize commercial opportunities
Partner and collaborate with cross-functional teams, including acquisition, analytics, eCommerce/merchandising, technology, creative, and sales
Manage the local CRM Platform
Implement and optimize  the CRM platform use, ensue it works seamlessly across the organization and captures all required information at key points in the customer life cycle
Work closely with all departments to ensure the CRM works effectively for all aspects of the brand/division
Manage and monitor data acquisition strategy in line with Group recommendation
Ensure the database is segmented effectively for targeted marketing activities in respect to local behaviors
Execute local CRM Programs
Create local CRM programs to engage consumer in line with local specifics
Has a broad vision of CRM potentialities and foster cross brands, categories or divisions opportunities
Maximize efficiency & costs: migrating when necessary to lower cost mediums
Enhance local business opportunities through external partnerships
To implement interactive and CRM campaigns to contribute to the growth of a brand on the market.

• Convey the advertising creative and product information into impactful interactive campaigns

• Implement internet campaigns on new product launches and pillar products 

• Implement CRM business plans to build long-term relationships with identified high-value consumers

• Analysis brand’s and competitors’ internet activity to make recommendations to management

• Interact efficiently with other departments (Sales, product marketing team, Communication…)

• Manage project budgets. Set clear KPIs to ensure campaign assessment 


* Other conditions

- Work experience: 5 years

- English: Fluent

- Must have CRM experiences

- If have EC/Mkt knowledge or experience will be good

- Digital enthusiasm