Функция: Supply Chain

Тип занятости: Полный рабочий день

Место расположения: Florida - St. Petersburg

Страна: USA

 

POSITION:           Collections Specialist

REPORTS TO:      Manager, Credit & Collections 

LOCATION:          St. Petersburg, FL

SUMMARY:

SalonCentric, a subsidiary of L’Oréal USA, is the premiere distributor in the United States of salon professional products. Through its hundreds of stores, national field sales force and sub-distribution network, SalonCentric promotes the finest professional beauty brands and educates stylists on the latest products and trends.

 Job Summary:

Assists in the credit / collection process, provides analytical support for credit risk management and month-end reporting to corporate management.  Works closely with customer portfolio on payments to be processed.  Reviews incoming customer orders; analyzes customer’s Accounts Receivable account balance, status and trend; and researches and reconciles customer deductions and disputes in conformance with company policy.  Maintains strong professional relationships with assigned customer portfolio.

Position Responsibilities: 

  • Review and analyze the customer accounts in order to meet Accounts Receivable, DSO and Collection Goals. 
  • Researches and analyzes available internal and external reports for assigned customer portfolio to determine the release of incoming orders with Company credit risk policy / procedures to minimize risk exposure. 
  • Interfaces with Customer Care, Pricing, Traffic, Sales Departments to resolve customer issues timely regarding invoices, terms, pricing and shipping errors. 
  • Initiates customer charge-back letters.
  • Conducts collection calls / email to ensure timely payments, reduction of past due, resolution of claims / discrepancies and reduce bad-debt write-offs.
  • Prepares month end reports, as well as customer specific projects.
  • Participates in month Accounts Receivable over-view meetings.

 

Requirements:

  • Minimum 2 years demonstrated, credit, collection or accounts receivable experience and customer service.
  • High school education or GED required.
  • Proficient computer skills using Microsoft Windows, Excel and Outlook
  • Strong analytical skills and problem solving ability required.
  • Able to handle difficult or challenging credit / collection situations with diplomacy, tact and professionalism
  • Able to work in a very fast paced environment and meet deadlines
  • Possess effective interpersonal, oral and written communication skills.
  • Must have long-term authorization to work in the U.S.


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