In L'Oréal, for more than a century, we have devoted our energy, our passion and our competencies solely to one business: beauty. It is a business rich in meaning, as it enables all individuals to express their personalities, gain self-confidence and open up to others.
L'Oréal has set itself the mission of offering all women and men worldwide, the best of cosmetics innovation - in terms of quality, efficacy and safety - by meeting the infinite diversity of beauty needs and desires all over the world.
Our Company is present in 150 countries with more than 88.000 employees and 36 international complementary brands, like L'Oréal Paris, Garnier, Maybelline, Nyx Professional Make-up, L'Oréal Professionnel, Kérastase, Redken, Essie, Lancôme, Biotherm, Helena Rubinstein, Yves Saint Laurent, Giorgio Armani, Ralph Lauren, Cacharel, Vichy, La Roche-Posay etc.
In L'Oréal Hellas, we are a team of more than 700 employees, and we mostly specialize in the fields of marketing, business development, finance, supply chain, accounting, customer service and HR.
Customer Care Professional – Professional Products Division
The Customer Care team is an integral part of the Professional Products Division within L’Oreal. It is in direct contact with our customers and works collaboratively with Sales, Financial Controlling, Marketing & Supply Chain teams to ensure the best customer service is provided in line with the division’s strategy.
We are currently recruiting for a customer care professional to join our experienced and highly successful team.
So, what does your job look like?
? Builds strong collaborative & personalised relationships with our customers based on trust so as to maximize the customer service & experience.
? Ensures customer requests are dealt in a timely manner, coordinating the necessary teams where needed.
? Records, analyses and follows up the disputes situations (complaints, deductions, returns etc.) in accordance with the Credit Manager, the sales, controlling teams and the physical distribution.
? Proactively communicates towards the hierarchy in case of problems and implements adapted corrective actions.
? Is responsible for the client accounts clearing.
? Performs order processing (ad hoc) & follows up until delivery is completed.
? Actively contributes from conception to implementation on customer-centric projects.
? Excellent communication skills – experience in a similar position would be considered as a plus
? Experience in dealing with customers
? Customer centric mindset is key
? Calm & able to work under pressure with various stakeholders
? Organised & collaborative
? Team player
? Good knowledge of MS excel
? SAP knowledge would be considered a plus
What’s in it for you?
? We offer you an exciting position with great challenges and opportunities including an individual career plan, an extensive catalogue of e-learnings, competitive personnel benefits, modern offices and a dynamic working environment with engaged and passionate colleagues.
? With its unique international portfolio of 36 diverse and complementary brands, the Group generated sales amounting to 29.8 billion euros in 2019. As the world’s leading Beauty Company, L’Oréal is present across all distribution networks: mass market, department stores, pharmacies and drugstores, hair salons, travel retail and branded retail. Research and innovation, are at the core of L’Oréal’s strategy, working to meet beauty aspirations all over the world and attract one billion new consumers in the years to come. L’Oréal’s sustainability commitment for 2020 “L’Oréal for Future” sets out ambitious sustainable development objectives across the Group’s value chain.