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Customer Care Team Manager (m/f)

Сфера деятельности: Others

Тип должности: Fix Term

Тип занятости: Full - Time

Место расположения: Sofia

Страна: Bulgaria


As a big leading multinational company, we are pushing boundaries in the world of traditional and digital strategies with a spark for genuine creativity. There are no two days alike and that's what gets us excited every morning. That means working here is challenging, invigorating, and rewarding. We are one group, but with many opportunities. Join us and became a part of a group of 158 nationalities speaking 58 different languages through 140 countries! Having 36 iconic international brands in our Group portfolio makes your adventure limitless!

Discover the world of L’Oréal by applying for:




 Based in Sofia


(maternity leave replacement)



Your impact in this role:


  • Ensuring the smooth execution of the order-to-cash cycle in full conformity with the Supply Chain Management Standards of the Group (cut off, tariff, sales terms and conditions)

  • Efficiently answering to the clients requirements (deadlines, shortages, information, disputes)

  •  Recording, analyzing and following-up the disputes situations (complains, deductions, returns etc.) in accordance with the Credit Manager, the sales and controlling teams, and the physical distribution

  • Enforcing the credit policy and the application of our sales terms and conditions in term of payment deadlines, through follow-up of the bills payment

  • Staying in touch with the Credit Manager in order to identify any credit risks and to implement adapted corrective actions

  • Taking responsibility for the client accounts clarity (clearing of accounts)

  • Ensuring the sharing and reliability of information related to the clients within the organization (demand planning, physical distribution, sales, controlling)

  • Proactively communicating towards the hierarchy in case of problems and implement adapted corrective actions

  • Recruiting, developing and managing his/her team, taking care of the know-how transfer and the development of expertise

  • Implementing organizational changes

  • Depending on the organization, ensuring the continuity of service (he/she can could have, occasionally and partially, to replace his/her superior)

  • According to the organization, participating in the implementation of projects in collaboration with the client (ex: information sharing, stock levels optimizations etc.)


Our ideal profile:


  • University degree (preferably in Business Administration, Economics or related)

  • A minimum of 5 years of experience in customer service department, preferably in FMCG sector

  • 1-2 years of experience in a team leader role

  • Excellent interpersonal skills and communication capabilities with positive attitude

  • Is business driven & eager for achieving and outperforming targets

  • Shows emphasis on proactivity and being independent in his/her work,  is able to present ideas

  • Has highly developed analytical skills

  • Stress tolerant, capable to work under pressure and meet deadlines

  • Nurtures the pioneering spirit

  • Controls risks and operates responsibly

  • Has a “make it happen” attitude with operational excellence and agility

  • Has highly developed multi-tasking skills and effective priority setting

  • Fluent command of both spoken and written English is a must

  • Advanced PC skills (Excel, Power Point) is a must

  • Previous experience working with SAP SD module





Local, regional or international career and development opportunities.

Amazing learning experience and support from our experts.

Learning about the company culture, acquiring professional and technical skills, sharing experience and gaining expertise that are key to set you on the track to success and vital to L’Oréal growth.




Passion, innovation, entrepreneurial spirit, open-mindedness, quest for excellence and responsibility are in L'Oréal's genetic code.



If you are ready for this challenge apply with CV and cover letter in English!


Only short listed candidates will be contacted.

All applications will be treated in the strictest confidentiality.