Функция: Отдел операций

Тип занятости: Полный рабочий день

Место расположения: Florida - St. Petersburg

Страна: USA

 Job Summary:

Provides comprehensive customer service directly to a diverse group of assigned, salon chain accounts and sales consultants utilizing the portfolio of L’Oreal Professional Product brands and partner brands represented by SalonCentric. 

 

Position Responsibilities: 

  • Responsible for direct interaction with customer accounts and sales force to perform product inquiries, order entry processing and control. 
  • Researches issues and brings resolution to complex situations using sound judgment and excellent follow-through ability within established authority level and guidelines for customer service policy and procedure. 
  • Uses strong customer service ability to provide value added services in a timely and accurate manner. 

 

Requirements:.

  • Outstanding telephone and interpersonal skills.
  • High School diploma or equivalency
  • Exemplary oral and written communication skills. Must possess good judgment and ability to make independent decisions within department protocols.
  • Demonstrates an enthusiasm and interest for all assigned brands.
  • Excellent computer skills using Microsoft Office software
  • Data Entry experience required.
  • Able to handle a high volume of calls, inquiries and difficult issues with tact and professionalism.
  • Must be able to handle multiple tasks at one time with a high attention to detail.
  • Skilled at suggestive selling and providing alternative solutions to accounts.
  • Ability to work overtime when required.
  • Must have long-term authorization to work in the U.S.


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