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Customer Services Manager

Сфера деятельности: Operations

Тип должности: Permanent

Тип занятости: Full - Time

Место расположения: Karachi

Страна: Pakistan

- Establish a personalized relationship with the client in order to optimise the service level.
- Proactively ensure order processing and follow-up until the delivery.
- Efficiently answer to the clients requirements (deadlines, shortages, information, disputes)
- Record, analyse and follow up the disputes situations (complains, deductions, returns etc.) in accordance with the Credit Manager, the sales and controlling teams, and the physical distribution.
- Enforce the credit policy and the application of our sales terms and conditions in term of payment deadlines, through follow-up of the bills payment and in proactively ensuring reminders.
- Stay in touch with the Credit Manager in order to identify any credit risks and to implement adapted corrective actions.
- Proactively communicate towards the hierarchy in case of problems and implement adapted corrective actions.
- Participate to the training of new collaborators and transfer his/her knowledge and know-how of the job.
- Depending on the organisation, ensure the continuity of service (he/she can could have, occasionally and partially, to replace his/her superior,)
- According to the organisation, participate to the implementation of projects in collaboration with the client (ex: information sharing, stock levels optimizations etc.)