Функция: Supply Chain
Тип занятости: Полный рабочий день
Место расположения: UK - Manchester - Bury
Страна: United Kingdom
As part of the UK PPD Customer Supply Chain function, this exciting role will take on responsibility for operational excellence for Wholesale and Distributors by continually root causing and improving the order to delivery side of the customer account.
Responsibilities within the role will include:
Order management. Management and continuous improvement in the full order management process including order processing, master data alignment and order frequency/quantity analysis.
Key KPI tracking. Main KPIs are; Inbound Service, Stock In Trade, On shelf availability and Cost to serve.
Issue resolution. Ensure all issues which arise through order processing are fixed and communicated internally and externally – achieve no touch order process.
Deliver on Cost To Serve. Ensure the cost to deliver to your accounts is optimal.
Relationship Management. Best in class customer service by being the first point of contact for the customer.
Projects Support the wider projects within the Department
Who we’re looking for
Key skills that we will look for within this role:
Ability to go beyond customer expectations to deliver brilliant customer service.
Supply Chain Knowledge/Experience:
Understanding of key Supply Chain functions including; Demand and Supply Planning.
Customer facing experience:
Ability to engage and influence our customers towards operational excellence.
Knowledge of key customer supply chain processes.
Problem Solving Skills:
Able to solve problems effectively, looking for alternative solutions when challenged and able to communicate new methods to others.
Can Do attitude:
The ability to perceive all challenges as potential areas to improve. Relentless pursuit of excellence.
Working knowledge of internal systems eg: SAP, Excel and BI would be an advantage.