Director, Education Technology

Location: St. Petersburg, Florida (NOC)

Division: SalonCentric 

Reports to: AVP, Education

 Who We Are

As the premier distributor of salon professional products in the USA, SalonCentric, a subsidiary of L'Oréal USA, is more than just a supplier – we're a partner in success. With a nationwide presence spanning 48 states, our network of over 550 business partners, 585 stores, and 260 state and RDA stores ensures that salon professionals have access to the best brands and resources.

At SalonCentric, we're driven by a shared passion for beauty and a commitment to empowering salon professionals. We go beyond simply providing products; we offer tailored support, expert advice, and a collaborative spirit that helps salons thrive.

Whether you're a seasoned stylist or just starting your journey, SalonCentric is here to help you achieve your goals. We're a team of dedicated individuals who are passionate about the beauty industry and committed to providing salon professionals with everything they need to succeed.

At L'Oréal Professional Products Division, we have more than 110 years of avant-garde to define the present and shape the future of professional beauty. We are an open space for innovation and technology while we take care of the planet, creating more hope and less waste, we create as unique experiences in every channel, just as unique as you are as you are. We are the cutting edge. If you are passionate about beauty, technology and sustainability; motivated by data, disruptive, creative and a great team player, I will be thrill to talk to you about this opportunity.

A Day in the Life

The Director of Digital & Technology will lead the strategy, development and implementation of Digital Education and lead evaluation of systems and workflow operations to improve efficiency and effectiveness to meet business needs. The Director will partner closely with brands and channel partners on planning and developing Digital Education. They will be the direct business point of contact for IT and exemplify in depth knowledge of processes and related systems. Directly manages 3 Digital team members and 1 Technology team member

Requirements

• At least 5-8 years of experience in retail store operations or related field, with at least 3 to 5 years managing people and project management experience required. 
• SAP, Salesforce and Project Management experience required.
• Strong demonstrated leadership experience with at least 5 years managing teams.
• Excellent written and verbal communication skills, including both speaking/presenting and listening.
• Able to prioritize and manage time effectively, and to balance competing demands and priorities in a very fast-paced environment.
• High level of professionalism and sound judgment in dealing with senior leaders; effectively builds relationships and resources at all levels of the organization.
• High attention to detail; ability to produce highly accurate documents and work products in a demanding environment; takes pride in their work.
• Highly proactive; takes initiative to begin and complete projects; masterful at follow-up and tracking work projects.
• Excellent problem-solving skills.
• Advanced proficiency in Microsoft applications including PowerPoint, Word and Excel; proficient and comfortable with technology and able to troubleshoot routine technological issues.
• Ability to sit and use normal office equipment (phone, computer etc.) more than 90% of the day.
• Must be able to travel up to 25% and work weekends as necessary based on business needs.

Responsibilities

Digital

• Lead strategic vision, planning, development and execution of Digital Education for SalonCentric with Data First mindset.
• Partner with key stakeholders (both internal and external) including Marketing, Ecommerce, Social Media, SalonCentric Learning & Development, Brands and Channel Teams to execute Digital Education strategies.
• Innovate Digital Education across all channels i.e. Virtual, Streaming, On Demand etc.
• Collaborate with Director of Field Education to create a seamless Education journey from Digital, to Store, to Salon etc. 
• Key point of contact for ecommerce team to optimize customer education experience through data, insight and enhancements.
• Liase and lead Education team through Global initiatives that impact Digital Education.
• Responsible for the development and management of the Digital Education team, who work directly with brands, educators, customers, sales team, marketing etc. Directly manages Senior Manager and two Digital Assistant Managers.

Technology

• Key point of contact for L’Oreal IT to ensure strategic alignment of all IT/System related projects.
• Assess timing and risk associated with projects impacting the education department. Make recommendations on launches and implement strategy from planning to execution.
• Lead operational processes, such as SalesForce functionality, Attendee Management Systems, SAP, education loyalty programs and automation opportunities.
• Partner with internal departments on enhancing Education on all channels with a focus on SalonCentric.com and SC App.
• Collaborate with Education Team leaders to identify opportunities in terms of systems, policies, procedures, and lead the creation of SOP’s (Standard Operating Procedures).
• Lead and champion data mining in collaboration with internal business partners to gain business intelligence to drive and execute on SalonCentric Education strategies.
• Responsible for the development and management of the Education Technology team member who work directly with brands, educators, customers, sales teams, marketing etc.
• Perform other tasks and projects as directed by AVP Education

What We Offer

Salary Range: The actual compensation will depend on a variety of job-related factors which may include geographic location, work experience, education, and skill level Competitive Benefit Package (Medical, Dental, Vision, 401K)

Hybrid Work Policy (Up to 2 Days per week work from home for eligible roles, subject to manager approval.)

Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)

Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance)

Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!

Employee Resource Groups (Think Tanks and Innovation Squads)

Access to Mental Health & Wellness Programs

We Are Committed and Engaged

Don’t meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

If you are a qualified individual with a disability or a disabled veteran and need a reasonable accommodation during the application or hiring process, please contact [email protected]. If you need assistance to accommodate a disability, you may request an accommodation at any time.

All of your information will be kept confidential, to the maximum extent permitted by law, according to EEO guidelines.

Our Safe Together Plan: Your safety is our highest priority. We will proceed with caution and adhere to enhanced protection standards to ensure our sites are safe for all employees. We must all operate with the shared responsibility for each other’s health & safety in mind.