The world leader in beauty, L’Oréal
is present in 130 countries on five continents. Our 32 international brands
have allowed us to devote ourselves solely to one business: beauty, with a
mission to provide the best in cosmetics innovation to all women and men around
the world. We want to bring beauty to all people. Our ambition by 2020 is to
win over another one billion consumers around the world by creating the
cosmetic products that meet the infinite diversity of their beauty needs and
desires through continued digital innovation. L’Oréal encourages diversity
and sustainable, ethical sourcing for all our products and we have reduced our
emissions by approx. 50% since 2005. Our brands are leaders in
beauty, and we are looking for you to lead the change you want to see in
What are key highlights of this role?
In this strategic role, you will be the
expert in e-retail across the Consumer Products Division and will proactivity
drive business growth within this area. You will be responsible for
defining the e-retail strategy with the Commercial Directors and Digital
Directors and ensuring that you are at the leading edge of e-retail. You
will be creative with a proven ability of driving your ideas forward, as well
as possessing a can-do attitude and strong commercial acumen.
In this role, you will work with the
current team of National Account Managers dedicated to servicing Boots,
Superdrug, Tesco, Asda, Sainsbury’s, Tesco, Waitrose, Wilkinson’s and Ocado.
Ensuring excellent customer service is delivered consistently; you will be
responsible for growing L’Oréal’s E-Retail business within these accounts. You
will use a collaborative approach, striving towards mutually beneficial
outcomes. You will be set commercial budgets shared with you by the relevant
National Account Managers on each account.
You will be fully accountable for the
activation plans for each e-retail site by brand. You will work with the
National Account Managers to pre-agree any investments in advance. In addition
you will work closely with the marketing and digital teams to ensure that their
strategies and visions are being reflected in your e-retailers.
L’Oréal as a best in class supplier which retailers will see as first
choice to work with online
and align joint business plans with e-retailers to create strong
relationships with regular reviews of joint KPIs. Build an
e-commerce charter and negotiate specific trade agreements to include
service level agreements, the sharing of consumer data and sell out data
closely with the Category Management team and our retailers to improve the
performance of our categories online. Gain category captaincy by
leveraging promotions, loyalty, assortment, page content and consumer care
the Category Management team, design and deliver the H&B category
vision and action plan. Understand the multichannel landscape and
path to purchase to drive role of digital within the mix to ultimately
an expert of e-commerce best practices both internally and
externally. Coach and transfer expertise to Account Managers
internally to ensure e-retail forms part of their retail plans
close working relationships with the web teams at our retailers to ensure
that our products are shown in the best possible way online and are easier
to purchase. Negotiate best in class search results on our products
and share qualitative content with our online partners and propose value
added services to reach a sufficient display of services including videos
and consumer reviews
feedback and revised proposals on how we can improve our bases sales
optimise and update the ranging and information on each product to give
L’Oréal an advantage and liaise with key stakeholders for its delivery
and implement an efficient method of product tracking and sales.
This includes building and maintaining an accurate forecast, anticipating
budget drifts and communicating plans in an actionable timeframe
and monitor our e-commerce performance through KPIs
with our partners to improve the logistic needs including product
availability and specific deliveries
with the Master data coordinators in both divisions to ensure that
Brandbank (or other suppliers if required by retailer) is updated with the
correct information, to feed the retailer websites.
to degree level
numerate – strong analytically
- Strong Communication skills – written and verbal
- Strong Presentation skills
- Commercially savvy / strong negotiator
- Experience in a fast paced sales environment
- Highly organised with prioritisation skills
- Experience in FMCG or retail sectors would be highly desirable.
- Previous experience in e-retail/e-commerce is highly desirable
What key skills are L’Oréal looking
results with integrity
with human sensitivity
sensitivity to the métier
What could L’Oréal offer me?
class training and development
benefits including pension, profit share and product discounts and a
with some of the biggest brands in the business, and the most passionate
people in beauty.
opportunity to lead change you want to see within the biggest beauty
company in the world.