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Mgr - Educational Event (Special Accounts)- Central

Сфера деятельности: Others

Тип должности: Permanent

Тип занятости: Full - Time

Место расположения:

Страна: United States

Education Experience Manager – Special Accounts

 Job Description


Job Title: Education Experience Manager-Special Accounts

Supervisor Title:   Director of Education

Location:   Field Education/Remote

Job Summary

The Education Experience Manager – Special Accounts will be responsible for the planning, coordination and execution of all Salon Success Plans that will help to retain and grow their top 100 accounts within their region. The Education Experience Manager – Special Accounts will also work in collaboration with the DSD, Salon Centric and DSS on New Partnerships to determine the appropriate education strategy to achieve conversion in the most productive manner. They will be responsible to lead education discussions as well as implement and manage the accounts Salon Success Plan. The Education Experience Manager – Special Accounts is responsible for creating the ideal adult learning environment to help hairdressers become inspired and promote loyalty to brand through implementation of in-salon or regional classes, and all other shows and events.

 Job Requirements:

  • High School graduate. College graduates a plus.
  • Current licensed cosmetologist with min. 5 years industry experience
  • Superior technical hairdressing
  • Superior sales and communication skills
  • Ability to analyze client business objectives and propose a solution that benefits both the brand and the client
  • Knowledge of business and educational aspects of Salon Centric / distributor organization
  • An understanding of Salon Centric / Distributor educational planning as it relates to class policies, use of field, contract trainers and event P & L
  • Ability to plan, develop, and adhere to budgets, for all field training activity and T&E
  • Strong facilitation skills
  • Strong coaching skills
  • Strong leadership skills
  • Strong organizational and time management skills
  • Must live in designated geographical territory
  • Ability to travel extensively (minimum 50%)
  • Ability to be flexible and accept change and be a team player

Key Understandings and Commitments:

  • Understand and embrace the L’Oreal/PPD Culture and Philosophy.
  • Full comprehension of the Brands Education philosophy and training methodology.
  • Participate in all corporate events inclusive of Divisional Meetings and Sales meetings.
  • Supports brand events, special accounts and shows as directed.
  • Upholds L’Oreal policies and procedures for all working relationships with salons.
  • Attends and participates in all Brand Artist Trainings.
  • Maintains technical competence under L’Oreal/PPD standards.
  • Attends divisional meetings and sales meetings as directed.
  • Maintain the brand Image as defined by the NYO.


Judgment and Decision Making:

This position requires intermittent supervision as incumbent will be working independently the majority of the time in the field directly with our brand, distributor and account partners.

Essential Physical Requirements

Extensive travel within given territory (driving, flying, train, etc.), lifting of promotional materials and products up to 25 pound which may also require bending.

Financial Scope:

Annual Revenue Responsibility:  10% growth of top 100 accounts

Key Duties and Responsibilities:

Tasks, Duties & Responsibilities

% of time spent.

Total should = 100%


Achieve, exceed annual education objectives and key strategic metrics and management of T and E Budget

Education Management of Existing Business:

  • Expert knowledge of top customers, industry and market
  • Lead the discussions, planning and execution of the Salon Success Plans for all top-level salons to drive sales and increase in salon market share.
  • Regular meetings with Top Salon Customers in collaboration with PPD DSDs to align on joint priorities and reinforce education support to drive results.
  • Execution of National education initiatives including planning, management and ticket sales for all ticketed events.
  • Support in providing quarterly updates to top 100 accounts, communicating new brand products and initiatives. 
  • Support in the facilitation of the following classes per needs of the salons and the territory: ISMS Classes, Salon Emotion, the Brand Story (as defined by the New York office) and digital/social media classes.
  • Expand brand education reach through social media and education events
  • Strategize on education support for growth
  • Speak to education support and adjust education plan as needed

New Business Education Development:

  • Work in collaboration with DSD, SalonCentric and DSS to determine the appropriate education strategy to achieve conversion in the most productive manner. 
  • Present education strategy, lead education discussions
  • Implement and manage the execution of Salon Success Plans for new partnership conversions. 
  • Support in the facilitation of the following classes per needs of the salons and the territory: ISMS Classes, Salon Emotion, the Brand Story (as defined by the New York office) and digital/social media classes.
  • Participate in New Partnership Events as the education lead of the event and/or managing the event logistic as well as the artist support.




















  • Work in partnership with the PPD DSD’s to actively participate in sales training as established by the New York Office.
  • Actively participate in education/sales training as established by the VP of Education.










  • ADMIN:
  • Monthly education status commentary for territory
  • Pull reports to support ISMS salon direction for RE’s
  • Keep Outlook calendar current
  • EMS event entry for field/education activities
  • T&E submitted in a timely manner as per policy
  • Maintain updated Salon Success Plans
  • Complete necessary tracking as per request
  • Pre/Post Key Meetings Recaps




 Required Competencies:


1.  Sensitivity to Metier

2.  Demonstrates Entrepreneurship

3.  Achieves Results, with Integrity 

4.  Manages Complexity

5.  Leads with Human Sensitivity

6. Interacts Effectively


We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

If you require a reasonable accommodation to complete an application for a recognized disability under applicable law, please email USApplicationAccommodation@support.lorealusa.com. Please note this email will only respond to specific requests for assistance completing the application as a request for accommodation for a disability. All others will not be considered.