Responsibilities and main missions:

Position requires close working relationships with Group/Zone hub IT teams, business partners, external partners and the NA &SAPMENA CIO Office Director

Key job accountabilities:

·        Animate IT governance,

·        Proactively manage business expectations and monitor customer satisfaction levels through relevant service metrics and measures,

·     Look after cross-functional IT management capabilities that enable both well-run IT operations (run the business) and new strategic business contributions (grow the business),

·        Strategically manage the Group's IT initiatives portfolio and consolidate requests,

·        Support the business on the monitoring and realization of the value delivered by IT Initiatives

·        Show sensitivity to the l'Oréal metier / Business,

·        Act as a proactive business partner: actively listen to internal/ external customers, articulate and clarify /translate customer needs into IT implications,

·        Demonstrate an ability to challenge strategic plans,

·        Own and facilitate the IT/Business global governance for the domain.

Key missions:

·        Drive and follow up transformation initiatives including IT Transformation Program (Beauty Tech)

·        Advocate the highest standards of IT Portfolio Management to ensure value creation for the Business

·        Provide effective communication across the Zone

·        Accelerate& animate CIO Office and Employee Experience’s activities

Technical skills: