Функция: Розничные операции

Тип занятости: Полный рабочий день

Место расположения: California - Los Angeles

Страна: USA

Urban Decay is seeking a Key Holder to join our team at our Century City, CA  location.




The Key Holder is responsible for the opening and closing the duties of the store, and supervising the Store in the absence of Management. Ensures optimal customer service is provided to the store guests and clients, while driving sales revenue to exceed budget. This individual must be able to work with a variety of people and is responsible for leading and influencing the team to meet/exceed sales budgets through their leadership, which includes: Training, Motivating and Mentoring. Is responsible for maintaining a neat and organized store, and ensuring a positive / upbeat environment.




Ability to create an exceptional consumer experience through motivating, training and influencing sales people to deliver exceptional service while selling Urban Decay Cosmetics by sharing knowledge, as well as coaching and teaching about the brand, the products and make-up application technique. This includes but isn’t limited to: planning and executing successful events, selling product, building the sale through make-up application, maintaining cleanliness standards, respecting store standards and following policies and procedures. Maintain a positive and happy work environment at all times.


  • Lead by example demonstrating the ‘Urban’ Selling Method and hold team accountable to optimal selling and service standards.
  • Review and analyze daily, weekly, monthly, quarterly, and year to date / annual budget achievement. Tracking performance on the ‘Seasonal Sales Tracker’
  • Maintain adequate selling floor supervision and contribute to the store’s daily sales performance.
  • Assigns a Manager on Duty for floor supervision coverage.
  • Recruit diverse individuals with a compliment of both internal and external talent.
  • Partner with Store Management to ensure that all employees adhere to Store Operations and Loss Prevention policies
  • Partner with Store Manager to manage employee relations issues and ensure compliance with all employment laws and company guidelines.
  • Effectively execute visual directives, education selling tools and customer service standards.
  • Maintains continuous communication between retail store and management team.
  • Executes special projects.
  • Regular attendance and timeliness for all scheduled shifts.
  • Management of inventory into tester processing.
  • Returns and/or Damages products, processing and shipping routinely
  • Manages the Daily Business Record and Daily Task List. 
  • Monitors the UD Clientele System. Coach’s and leads by example with customer follow up’s using the 2-2-2 Method (2 days, 2 weeks, and 2 months) and engaging with clients about promotions and pre-sale.
  • Participates in weekly / monthly store meetings and seasonal launch parties to review business results, communicate new objectives, inform and motivate the team about product and selling UD new and core products
  • Drives pre-sell efforts when promoting new product and event opportunities
  • Participates in regular cycle counts, insuring inventory is on target and when there are challenges that they know how to improve out-of-stocks. Utilize the Stock Request List. When there are concerns, communicate them to the Selling Supervisor (ASM / FSD) to resolve them in a timely manner
  • Performs and ensures opening and closing procedures are respected. Including but not limited to; transferring cash from the register to the safe deposit box.
  • Communicates human resource concerns and /or issues to Store Manager in a timely manner and follow through as agreed.


The Key Holder is to maintain the standard for Urban Decay Cosmetics. Personal grooming should include wearing Urban Decay Cosmetics and from time-to-time branded items, i.e., scarfs and t-shirts.  It is important each individual translates the brand through their own individual expression to create the most brand relevant, positive impression for our customers.  


These job responsibilities are subject to change in accordance with the needs of the business. Other duties maybe assigned as required. 




  • Passion for people in providing the ultimate customer service.
  • Passion for people in elevating them to sell.
  • Passion for product and make-up and the Urban Decay brand.





The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities:


  • Exquisite make-up application and artistry.
  • Excellent verbal and written communication.
  • Solid prioritization and time management.
  • Strong leadership and coaching skills.




While performing the functions of this job, the employee is regularly required to stand; talk or hear, handle or feel objects or tools. The employee frequently is required to walk and bend.

The employee must occasionally lift and/or move up to 40 pounds.




Education/Experience/ Licenses or Certificates:


  • High school diploma required.
  • 2 years’ experience in leading, coaching and managing a sell through team




  • Intuitive ability to learn and master running a POS (cash register) MARS


About Urban Decay Cosmetics


Our story opens in the mid-‘90s, when pink, red and beige enslaved the prestige beauty market. Flying in the face of this monopoly, Urban Decay unleashed a line of lipsticks and nail enamels inspired by seedier facets of the urban landscape.  The vibe since day one?  Beauty with an edge™.


While we’ve grown like crazy since then, we haven’t stopped experimenting. We now offer an endless array of high-performance cosmetics, from velvety-soft shadows (including some of the industry’s bestselling palettes) and creamy, badass lipsticks to weightless complexion products and high-tech setting sprays to make your makeup last all day.

 Urban Decay is the leading, trend-setting cosmetics company that extends employment opportunities to those individuals who are just as passionate about working in the industry as we are. Our company's success and growth allows us to search for highly talented and extremely dedicated individuals who are eager to join our team.


We are part of the L'Oréal group. Find out more about our parent company online at: http://www.loreal.com


We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.