PROFESSIONAL PRODUCTS DIVISION, KWAZULU-NATAL

Role:                           Multi-Brand Educator

- In charge of clients’ training to the BRAND products and techniques, boosting sales through education and driving to Access

KEY JOB ACCOUNTABILITIES:

Customer trainings:

- Visits and trains customers in their region to develop their technical skills and product knowledge, working closely with the Business Partners

- Follows high potential clients in their region individually 

- Leads training sessions in salons, academies and online and in line with Education strategy for all brands

- Is the relay and contact of clients concerning Access, to increase drive and increase usage and penetration to Access

- Boosting sales through education + live streams + e-eventing

- Strategises and optimises interactions with stylists, to increase education reach and amplify its impact, turning our education into a strong business / growth driver and engagement / advocacy driver

New clients partnership:

- Visits and trains new potential client partners, in coordination with the Business Partners

Schools:

- Provides trainings for hairdressing schools of their area

Brand identity:

- Is the guardian of the brand’s awareness within their area

- Improves in-salon and adapts to brand standards

- Communicates brand’s values and product information in seminars, trainings (classroom, digital, webinars…) to customer and colleagues

Reporting:

- Reports on education actions, via Access

Business Duo coordination:

- Trains Business Partners on brand (products and services)

Management:

- Coached by Education Managers across the brand

TECHNICAL / PROFESSIONAL & PERSONAL COMPETENCIES REQUIRED:

• Elevates customer experience & Service attitude – fosters empathy, knows customer profiles & transmits customer-centricity

• Experience in hairdressing & or beauty experience (Masters all technical hair topics)

• Knowledge of brands’ identities and value propositions 
• Transmits & empowers appropriate learning solutions for customer experience; delivers & transmits educational content; provides personalized follow-up and animates learning communities with passion.

• Collaboration and team work skills, to develop the best tailor-made education and business development plan for the customer

• Ability to influence
• Strong customer service and communication skills
• Awareness of latest digital trends
• Understanding of social media levers
• Effective communicator with good presentation skills 

• Expertise on the BRANDS: masters brand identities and knows value proposition
• Deep knowledge of the brand’s products and services and knows how to present and transmit them to customers

L'ORÉAL COMPETENCIES 

• Innovator 
• Strategist 
• People Developer 
• Integrator 
• Entrepreneur