< Назад к списку вакансий

Customer Business Planner

Сфера деятельности: Operations

Тип должности: Permanent

Тип занятости: Full - Time

Место расположения: London

Страна: United Kingdom

The world leader in beauty, L’Oréal is present in 130 countries on five continents. Our 32 international brands have allowed us to devote ourselves solely to one business: beauty, with a mission to provide the best in cosmetics innovation to all women and men around the world. We want to bring beauty to all people. Our ambition by 2020 is to win over another one billion consumers around the world by creating the cosmetic products that meet the infinite diversity of their beauty needs and desires through continued digital innovation. L’Oréal encourages diversity and sustainable, ethical sourcing for all our products and we have reduced our emissions by approx. 50% since 2005.  Our brands are leaders in beauty, and we are looking for you to lead the change you want to see in L’Oréal.


Consumer Products Division


The Consumer Products Division’s mission is universal: to offer the best in cosmetics innovation to the greatest number of people on every continent. Its brands are available in all mass-market channels (hypermarkets, supermarkets, pharmacy’s and retail stores). The division is the spearhead of the group’s quest to win over a further billion consumers. The Consumer Products Division includes popular brand such as L’Oréal Paris, NYX, Mixa, Garnier, Maybelline & Essie.


You will:


Be responsible for the business planning on one of our UK customer teams  working closely with all account managers and will report directly in to the account controller.


Customer Sales Forecast

• Construction of the entire customer forecast (sell in and out – base, promo and launch) in collaboration with the NAMs and Customer Supply Chain team working on the account.
• Capture Stock in Trade (SIT) impact to sales forecast, ensure buy in profile accuracy, reflect cannibalisation & seasonality trends
• Understand the key drivers and building blocks of the forecast, including sell out and sell in ambition. Document, assess and communicate key risks and ops at customer level that impact both short term turnover management (M -> M+2) and longer term business plan execution
  Take ownership of the volume forecast and be able to understand, discuss and challenge the intricacies of the value sales forecast.

Coordinate the Monthly Business Planning Cycle

•  Carry out monthly KPI & M-1 Review, as well as quarterly diagnosis of turnover evolution and key driver and drainers
•  Lead the account Business Planning Cycle, including monthly validation of the forecast with the Customer Business Manager/Customer Business Director
• Ensure alignment of the account team to monthly forecasting goals, tasks & deadlines.

Coordinate the Annual Business Planning Process

• Ensure all stakeholders are aligned to key deadlines and tasks Track Weekly Sales Turnover
• In month tracking of net sales versus forecast and weekly reporting of any key changes in the short-term (3 month) horizon

Collaborate with the Customer

• By using segmentation principles where applicable, ensure alignment with customer on promotional forecasts.

Work closely with Customer supply chain to ensure all SIT assumptions and buy-in profiles are as accurate as possible


You are: 


Organised: You love a list and have strong planning and organisation skills – with the ability to re-prioritise as required.

Measured: We want to track the success of our campaigns and initiatives so projects must be able to show ROI.

Accurate: You have the ability to work to a high degree of accuracy and meet deadlines.

Entrepreneurial. Every day, you spot opportunities to drive growth for our brand and our customers, making sure the good name of our brand is always protected.

Super creative: Whether it be in overcoming challenges or creating artwork for your channel, creativity is our back bone, and we love new ideas.

Proactive and Open: L’Oreal is for the pioneers, which means embracing new ideas, challenges and change with positivity and a hands on approach.

Teams are the new heroes: There is no better feeling than being part of a successful and dynamic team, so even if you are Superman or Wonder Woman, you recognise that teams are the real heroes.

Only Human: we all make mistakes, but you are not afraid of failure. You learn and show how the experience has helped the business learn for the future and benefitted all.

Ambitious: You crave success and L’Oréal is the ultimate place to achieve your dreams. We will support you all the way and make sure you have the support and development in place to help you succeed.

You. You are real. And you’re true to yourself. We cherish and celebrate diversity so you will feel right at home whoever you are.


You have:


Experience preferably with FMCG customers
Experience in forecasting and planning
Experience preferably working in supply chain
Educated to at least a degree level
Ability to work well in a team
Highly organised with prioritisation skills and strong communication skills  (written and verbal) and Excellent presentation skills
Highly numerate – strong analytically and Good commercial acumen
Previous knowledge of local retail dynamics and the retail environment
Ability to work in an ever changing & demanding environment