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eCommerce Manager - La Roche Posay and SkinCeuticals

Сфера деятельности: Digital

Тип должности: Permanent

Тип занятости: Full - Time

Место расположения: Melbourne (Victoria)

Страна: Australia

ABOUT THE JOB

Brands in our Active Cosmetics Division meet the needs of a range of different skin types. Available in retail pharmacy and medical outlets worldwide, they're both developed and approved by health professionals like dermatologists, pediatricians and cosmetic doctors. ACD is leading the way in the dermocosmetic and cosmeceutical industry with brands like La Roche Posay and SkinCeuticals.

Our Active Cosmetics Division has the opportunity for two driven eCommerce Managers to join our dynamic and fast growing team. One role will be accountable for the ecommerce growth of our La Roche Posay e-boutique on a permanent full time basis while the other will focus on the online growth of our SkinCeuticals D2C ecommerce channel on a fixed term contract.

The scope of these roles include:

  • Delivering the ecommerce revenue ambitions through our La Roche Posay/SkinCeuticals brand website by optimizing the user journey and onsite experience, online merchandising, website functionality and promotional activity.
  • Responsible for conversion rate optimisation, leveraging testing frameworks to suggest A/B and MVT testing opportunities
  • Building the online promotional calendar and implementing site upgrades with support and collaboration from our global teams
  • Ensure User Experience of the website including Design & Aesthetics, Content, and Navigation, Branding / Marketing, Performance, checkout funnel and promotional campaigns 
  • Manage, analyze and draw conclusions on specific ecommerce KPIs (conversion rate, bounce…) 
  • Ensure that all ecommerce activity is consistent with the brand sense of purpose 
  • Work collaboratively with internal stakeholders, local agencies and overseas counterparts to understand best practice for the key ecommerce levers of search, navigation, content, ratings and reviews and oversee implementation of these where relevant 
  • Create and maintain an online e-business plan: e-promotional calendar, product exclusivities, cross selling mechanisms, data ownership within ecommerce brands websites and e-retailers ones
  • Create synergies between inside and outside partners in marketing or digital activities

ABOUT YOU

  • Strong commercial e-commerce experience in managing online websites within a dynamic and fast paced environment is highly desirable!
  • A natural collaborator with a strong analytical mind-set and attention to detail, you will be able to influence those around you to drive the brand ecommerce growth
  • Possessing gravitas and strong communication skills you will be able to articulate a clear vision and be able to work in partnership with your stakeholders to achieve mutually beneficial outcomes
  • Driving strategic initiatives to help deliver on the brands growth ambitions

ABOUT THE PERKS

  • Hybrid working – WFH and from our newly renovated St Kilda Rd office
  • Product allowance/discount across entire L’Oreal portfolio of 31 brands
  •  Staff shop | Onsite gym | Sustainable cafe
  • Work-life balance – Summer Hours | Lots of Leave (extra week leave)
  • Volunteering leave | Life Insurance and Income Protection

ABOUT L’ORÉAL AUSTRALIA & NEW ZEALAND

L'Oréal Australia & New Zealand is part of the L'Oréal Groupe, with 31 brands present in Australia. For over a century we have been dedicated to one sole vocation: creating beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity. And because we are the global leader in beauty, we are aware that everything we do can have a meaningful impact, and everyone at the L'Oréal Groupe has a common purpose – to create the beauty that moves the world.

L'Oréal Australia & New Zealand is a supporter of reducing barriers that exist due to traditional working practices and therefore flexible work arrangements will be considered for this role. We are committed to achieving a diverse workforce and encourage applications from people with disability, Aboriginal and Torres Strait Islander peoples and people from culturally diverse backgrounds. We are an Employer of Choice for Gender Equality (WGEA) and a Family Friendly Workplace (Parents At Work & UNICEF). We hold a Reflect Reconciliation Action Plan and we acknowledge the Traditional Custodians of the lands on which we work and pay our respects to their Elders past and present.