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Customer Care Officer

Сфера деятельности: Operations

Тип должности: Permanent

Тип занятости: Full - Time

Место расположения: Brussels

Страна: Belgium

My role:

Be the interlocutor of customers within Customer Service and ensure the complete execution of the order-to-invoice cycle (including reverse flows).


I am responsible for:

Establishing a personalized relationship with all customers from all 4 Divisions in order to optimize the service level
Proactively ensuring order processing and follow-up until invoicing
Recording in Kepler Service and efficiently answering to the customers’ requirements (deadlines, shortages, information, disputes) in a defined timeframe
Recording in Kepler Service, analyzing, following up and solving the disputes’ situations (complains, deductions, returns etc.) in accordance with the Credit Manager, the Sales and Controlling teams, and the Physical Distribution
Answering phone calls of all customers form all 4 Divisions and sorting entering emails on the unique email address of Customer Service

My competencies:

Customer oriented
Operational excellence and agility
Controls risks, operates responsibly and acts proactively
Bilingual FR+NL (ENG is a plus) 
SAP, Kepler Service
Customer Care best practices
Communication skills (getting into customer’s shoes)