Сфера деятельности: Retail Field
Тип должности: Fix Term
Тип занятости: Full - Time
Место расположения: Prague
Страна: Czech Republic
- To maximize sales by providing customers with mastery of retail skills, service and advice and manage the team of brand BAs
- Able to demonstrate expert makeup product knowledge (features, benefits, usage) and proficient in makeup application techniques. Provide customized service and beauty advice to create positive customer experience."
- Support new customer acquisition target acheivement through offering makeup consultation and services and support animation/promotions. –
- Maximize consultation booking.
- Generate sales to achieve makeup sales target by applying brand selling method, expert product knowledge and demonstrate professional makeup application skills with strong cross selling capabilities.
- Animate local PR events/promotion on make up - Support daily operations at point of sales (POS) activities:
- Follow brand CRM procedures to recruit and loyalize customers.
- inventory support - Maintaining the counter (including makeup stations) quality and merchandising. - Handling customer complaints. - Responsible to monitor & upkeep BA on-counter image. Consistently motivate team to upgrade creativity on makeup and image.
Participate in mentoring program to support new BA integration.
- Able to provide one-on-one counter coaching and training support on image and makeup skills. Work closely with Counter Managers and Flagship Managers to provide targeted OTJ training. Provide mentoring for makeup experts.
- Support classroom training on makeup techniques and skills demonstrations. Design and develop service ritual and specific techniques.
- Train the generic BAs from Sephora and prepare the specifique training modules for instore as well as classroom trainings
- activela cooprate with sales teams in the field and in the office