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Urban Decay Specialist

Сфера деятельности: Retail Field

Тип должности: Fix Term

Тип занятости: Full - Time

Место расположения: Prague

Страна: Czech Republic

- To maximize sales by providing customers with mastery of retail skills, service and advice and manage the team of brand BAs

- Able to demonstrate expert makeup product knowledge (features, benefits, usage) and proficient in makeup application techniques. Provide customized service and beauty advice to create positive customer experience."

- Support new customer acquisition target acheivement through offering makeup consultation and services and support animation/promotions. –

- Maximize consultation booking.

- Generate sales to achieve makeup sales target by applying brand selling method, expert product knowledge and demonstrate professional makeup application skills with strong cross selling capabilities.

- Animate local PR events/promotion on make up - Support daily operations at point of sales (POS) activities:

- Follow brand CRM procedures to recruit and loyalize customers.

-  inventory support - Maintaining the counter (including makeup stations) quality and merchandising. - Handling customer complaints. - Responsible to monitor & upkeep BA on-counter image. Consistently motivate team to upgrade creativity on makeup and image.

Participate in mentoring program to support new BA integration.

- Able to provide one-on-one counter coaching and training support on image and makeup skills. Work closely with Counter Managers and Flagship Managers to provide targeted OTJ training. Provide mentoring for makeup experts.

- Support classroom training on makeup techniques and skills demonstrations. Design and develop service ritual and specific techniques.

- Train the generic BAs from Sephora and prepare the specifique training modules for instore as well as classroom trainings

- activela cooprate with sales teams in the field and in the office