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CRM Team Leader

Сфера деятельности: Information Systems

Тип должности: Permanent

Тип занятости: Full - Time

Место расположения: Levallois-Perret

Страна: France

Context

In the context of new projects, major for the Group, new challenges around the Data, the CRM Domain wants to strengthen. This is an innovative field, in full growth. You will work in a dynamic and diverse context, offering a wide range of motivating responsibilities, varied missions and strategic projects.

Responsibilities and main missions:

Planning, organization, management and monitoring of internal / external resources to deliver the EMEA CRM Marketing program in compliance with current standards, budget, deadlines and quality criteria

Program Leader End to End (Rollout & Service Delivery)

- Participates in the development of the business case, cost model and overall program objectives
- Define and pilot the plan, budget, KPIs (Key Performance Indicators) and metrics, activities, methodologies as well as the principles of resource allocation and responsibilities (internal / external) of the program

- Manages a Team of 21 peoples composed by 4 Internals & 17 Externals (5 Offshore, 12 Onshore)

- Define and evolve SLAs (Service Level Agreements) and oversee their performance

- Coordinates and integrates the different contents and deliverables to ensure the overall coherence of the chosen solution

- Prepares the delivery of the program and the transfer of knowledge necessary for its use in close relation with the operational teams

-Defines the program implementation strategy and oversees change management activities including training, user coaching and communication

- Identifies the risks inherent in the program and decides on the corrective measures and arbitrations necessary to achieve the objectives and minimize the time and costs

-Ensures the development of expertise and know-how in its area of ​​responsibility
May require some travel in the EMEA zone

Experience :

The profile sought is that of a confirmed project manager who can report significant experiences in program and team management (10 years). The candidate must quickly demonstrate autonomy on the subjects that will be entrusted to him.

Experimented Program Manager, you have a strong experience in B to C project management and in team management. Autonomous, rigorous, and curious, you have a good analytical and leadership spirit.

Creative, and communicating you have a sharpened business sensitivity

Technical and professional skills required :

Program & team management :

• Team Development & Management (feedback, challenge, recruitment, expertise ...)
• Program Management (planning, follow-up of tasks, budget follow-up ...)
• Good understanding & challenge of business requierement
• Teamwork, sense of service, excellent interpersonal skills, intellectual flexibility
• Solidarity of mind, adapted communication, autonomy

Technical skills :

• Database modeling and SQL
• Salesforce, DevOps
• Adobe, Informatica

Other :

·          English

Education :

Equivalent Bac +4 or +5 (General Engineer, Master 1 or 2)