Сфера деятельности: Information Systems
Тип должности: Permanent
Тип занятости: Full - Time
Место расположения: Petaling Jaya
Страна: Malaysia
He/she define, plans, organizes, manages and follows up internal/external resources in order to deliver the project/program(*) within the defined standards, budget, deadlines and quality requirements, across Malaysia and Singapore.
(*)refers to the build of solution both in Applications and Technologies & Infrastructures domain.
· Define the IT strategy for the Applications and Technologies & Infrastructures domain in line with the business strategy and Group policies, governance and internal controls
· Participate in discussions around innovation in relation to external market/technology trends and agility to adapt in ever-changing Business priorities of VUCA world so as to deliver cost effective and innovative IT solutions
· Monitor incoming demands for the domain, and ensure solutions are being proposed for functional needs that are not yet covered in line with the overall system coherence
· Guarantee the proper functioning of the domain operations and the quality of the services provided to the users by seeking continuous improvement
· Define and optimize the development, maintenance and performance taking proactive actions to ensure stable, secure, scalable and sustainable Applications and Technologies & Infrastructures to avoid potential service disruption
· Manage implementation/release projects, participate to the key steps of the implementation, identify project risks and define action plans to mitigate
· Manage, coordinate and develop teams and collaborators and ensure the appropriate development of expertise and know how in his/her scope of responsibility
· Guarantee the physical and logical security in compliance with the Group Security policy
· Organize the change management activities related to a project/program : including training, user support and communication
· Define and manage the support services and supervise its functioning within the defined standards (define and review KPIs, metrics and SLAs and oversee performance)
· Coordinate the different experts needed in order to deal with incidents from level 2 and 3
· Manage escalations, crises and exceptional situations and define the emergency action plans
· Participate in the selection of external suppliers as well as the outsourced services contracted
· Develop and maintain effective relationships and communication with internal users and/or external suppliers, understanding and managing vendor contracts (Technical, Commercial and Legal aspects)
· Produce documents and templates describing products, services, components to establish compliance with relevant documentation requirement; ensure they are valid and up to date and that functions and features are documented in an appropriate way
· Coordinate and/or manage the internal/external human resources