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Education Manager

Сфера деятельности: Retail Corporate

Тип должности: Permanent

Тип занятости: Full - Time

Место расположения: Petaling Jaya

Страна: Malaysia

KEY JOB ACCOUNTABILITIES
  • To foster and drive efficiently the sell-out through ensuring the best technical mastery of brand products in Stores, implementing international programs. 
  • Impersonate and transmit brand values to the distribution 
  • Identify professional talents in the market, recruit, train and promote them as trainers 
  • Train the technical education teams on new modules, engage sales & marketing teams around education 
  • Keep an eye on competition and report qualitative feedback from the field 
  • Develop the country’s training program, in line with the marketing plan
  • Recruit, develop and manage his/her teams. 
  • Ensure development of expertise and know-how 
  • Build and maintain a network of consultants and artists in the beauty business
PROFESSIONAL & TECHNICAL COMPETENCIES

EMBODIES BRAND IDENTITY & KNOWS SELECTIVE BEAUTY UNIVERSE
  • Master brand identity and knows sense of purpose 
  • Masters fundamental knowledge : products, categories, gestures, sales and service 
  • Master competition, market, clients, and trends knowledge 
DRIVES BUSINESS THROUGH SERVICE & RETAIL EDUCATION 
  • Elaborates service & retail education plans aligned with business priorities 
  • Cooperates with 360° internal and external stakeholders guarantying a consistent customer experience 
  • Pilots & monitors Retail Education's Efficiency 
DESIGNS,TRANSMITS & EMPOWER 
  • Designs appropriate learning solutions for Customer Experience 
  • Delivers & transmits Education Contents 
  • Provides personalized follow-up & coaching 
  • Animates learning communities with passion 
ELEVATES CUSTOMER EXPERIENCE & SERVICE ATTITUDE 
  • Fosters empathy 
  • Knows customer profiles & transmits customer centricity 
  • Continuously elevates services standards and POS execution according to brand specifications