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L’Oréal Malaysia Apprenticeship - Operations Customer Care (January 2021 - December 2021)

Сфера деятельности: Operations

Тип должности: Apprenticeship

Тип занятости: Full - Time

Место расположения: Petaling Jaya

Страна: Malaysia

The world leader in beauty, L’Oréal is present in 130 countries on five continents. Our 32 international brands have allowed us to devote ourselves solely to one business: beauty, with a mission to provide the best in cosmetics innovation to all women and men around the world. We want to bring beauty to all people. Our ambition by 2020 is to win over another one billion consumers around the world by creating the cosmetic products that meet the infinite diversity of their beauty needs and desires through continued digital innovation. L’Oréal encourages diversity and sustainable, ethical sourcing for all our products and we have reduced our emissions by approx. 50% since 2005.  Our brands are leaders in beauty, and we are looking for you to lead the change you want to see in L’Oréal.

 

Purpose of this role:

As part of the Customer Care function and reporting into the Customer Care and Credit Team Leader, this exciting role will allow you to take ownership of your own functional area and drive improvements.

 

To succeed in this role you will have a methodical approach and the ability to communicate effectively at all levels of the organisation. You will be professional at all times and be able to work under pressure to tight deadlines. Your organisational skills, attention to detail and your ability to prioritise will be critical in our fast moving environment of constant change.

 



Your key job accountabilities:


  • Order management. Management of the full order management process including no charge order processing, stands & marketing material order processing, replacement order processing, and returns management. Whilst also looking for ways we can improve this process.

  • Issue resolution. Ensure all issues which arise through order processing and contacts are fixed and communicated internally and externally.

  • Deliver on Cost To Serve. Ensure we are being as cost effective as we can whilst delivering the business needs.

  • Relationship Management. Build strong working relationships with our Sales Teams & third party contact center for all customer activity.  Alongside the SalesTeams support and plan new promotional activities on the websites ensuring issues are foreseen and communicated prior to promo launch dates.

  • Projects Support the wider projects within the team



Key skills required:


  • Ability to build strong working relationships with internal and external customers.

  • Always strive towards continuous improvement and ability to see challenges as opportunities

  • Ability to actively contribute to the team

  • Strong IT skills which should include, Excel, Word, and Outlook

  • Knowledge of SAP or similar IT system, whilst not essential, would be helpful.

  • Time management skills and the ability to multi-task

  • Good organizational skills

  • Strong problem solving skills

  • Excellent attention to detail

  • The ability to champion systems change

  • Ability to communicate well with others at all organisational levels both verbally and in writing


What could L’Oréal offer me?


  • World class learning and development opportunities.

  • Working with some of the biggest brands in the business, and the most passionate people in beauty.

  • L’Oréal is focused on talent development. You will be supported by your direct leader, your colleagues, and HR with regular reviews, clear expectations and objectives.