Функция: Отдел операций

Тип занятости: Полный рабочий день

Место расположения: National Capital Region - Pasig

Страна: Philippines

Who is L’Oréal? 


The world's largest cosmetics and beauty company, L’Oréal is present in over 130 countries on five continents. Our 32 international brands include Kiehl’s, Lancôme, Maybelline New York,  L’Oréal Paris,  Garnier, The Body Shop, Shu Uemura,  Urban Decay, NYX Cosmetics, Clarisonic, La Roche Posay, Giorgio Armani Beauty, Yves Saint Laurent Beauté, Ralph Lauren, Diesel, Vichy, Biotherm,Essie, L’Oréal Professionnel, Kérastase, Matrix, Pureology and more.


For more than a century, L’Oréal has devoted itself solely to one business: beauty. The group's mission is to provide the best in cosmetics innovation to women and men around the world with respect for their diversity. We want to bring beauty to all people. Our ambition for the coming years is to win over another one billion consumers around the world by creating the cosmetic products that meet the infinite diversity of their beauty needs and desires.


Why join us?

Being the world's #1 beauty company, L'Oréal empowers its people who are ready to take bets, think out of the box, defend their convictions, be resilient and leave their own mark. They are offered numerous opportunities, fast track careers and early responsibilities. L'Oréal has ambitious goals and is striving for excellence. This permanent learning experience helps you stretch your potential.



What will you do? 


As a Jr. Customer Care Manager, you will work under the Division of Operations and be expected to:

Ensure the order-to-cash cycle and develop the Supply Chain relationships with our clients in order to better meet their expectations (service, deadlines, stock in trade, projects etc.) while contributing to the economical performance of the Business Units.

A. Order-to-Delivery Cycle

  • Identify our customers’ needs or customers segments and define the related strategy (through projects like Customer Survey, CTS and Customer Matrix and alignment with the commercial team, etc.)

  • Define in accordance with the Business Unit and the Supply Chain Director and the Customer Care policy and priorities. (Reviewing OTD process to be more efficient/lean, reviewing customer matrix to explore more efficient ways of serving the customer, etc.)

  • Implement the organisation, processes and resources needed for the Customer Care policy. (Prople management, process simplification and automation, consignment sales recognition, etc.)

  • Set out and follow the performance objectives through the dashboards (CTS, CS Dashboard, simplification of reports, etc.)

  • Ensure the smooth execution of the order-to-cash cycle in full conformity with the Supply Chain Management Standards of the Group (cutoff, tariff, sales terms and conditions)

  • Develop and manage team taking care of the know-how transfer and the development of expertise. Implement organisational changes. (Prople Management)

B. Develop Customer Relationship  

  • Develop the collaboration with our clients (data exchanges, shared KPIs, flows optimization, cost follow-up, OSA, stock in trade, B to B portal etc.)
  • Ensure the sharing and reliability of information related to the clients within the organisation (Demand Planning, physical distribution, sales, controlling)

  • Visit customers together with commercial team following a coverage plan

C. SAP SD Key User  

·        Know the Sales and DIstribution module in depth and use it as a leverage on improving sales order processing

·         Address recurring issues by SAP automation

D. 3 Major Projects/Deliverables during the first 6 Months

  • Understand customer needs through a customer survey and strategize order flows
  • Process checks and proposed changes for Returns and Free Delivery Process

  • Roll-out Sales Automation Tool

  • Improvement in Consignment Sales Recognition

Who are we looking for?

  • A graduate with a degree in engineering, management or related 
  • Displays sensitivity to L’Oréal's “Métier” 

  • Has appreciation or passion in the beauty and cosmetics industry 

  • Possesses excellent leadership and management skills

  • Has at least one year work experience in customer service and order-to-cash cycle

  • Background in people management and SAP is a plus

  • Driven, enterprising, and energetic


Each day, at L’Oréal, you will lead the change you want to see. You’ll have no normal day. You’ll strive and drive. You’ll create and forge your own path. You'll try, fail, try better and succeed. 


You'll collaborate with our people, partners, community and grow from experiences and challenges. You'll be surrounded by the best, pushing yourself to learn fast and change the future of Beauty.

Join L’Oréal. Lead the Change.

#weareloreal #lorealtalent #leadthechange