The world leader in beauty, L’Oréal is present in 130 countries on five continents. Our 36 international brands have allowed us to devote ourselves solely to one business: beauty, with a mission to provide the best in cosmetics innovation to all women and men around the world. We want to bring beauty to all people. Our ambition by 2030 is to win over another one billion consumers around the world by creating the cosmetic products that meet the infinite diversity of their beauty needs and desires through continued digital innovation. L’Oréal encourages diversity and sustainable, ethical sourcing for all our products and we have reduced our emissions by approx. 50% since 2005. Our brands are leaders in beauty, and we are looking for you to lead the change you want to see in L’Oréal.
Head of Corporate Communications in the Corporate Affairs Team
Purpose of your role:
The Head of Corporate Communications is a key role within the UK and Ireland subsidiary of the L’Oréal Group. Based in the Corporate Affairs team and reporting to the Corporate Affairs Director, this role is responsible for building and enhancing corporate reputation, leading the day to day execution of media relations, and for the development of content for owned channels.
•You’ll be a multi-faceted professional, a brilliant organiser and communicator, natural problem solver and relationship builder. You’re proactive and hands-on, with a drive and determination to succeed. You’re confident building relationships at all levels, with the project skills and resilience to deliver.
•You’re calm under pressure, act with integrity and discretion, and appreciate how integral reputation is to growth. Your bias for action means you thrive in fast-paced, high-pressure environment.
Your key job accountabilities:
•Protect and build the reputation of the Group, its brands and people in the UK and Ireland, ensuring its position is fully understood by key external audiences:
•Lead the development and implementation of multi-stakeholder external communication strategies
•Oversee the management of a proactive and reactive press office
•Identify and develop thought leadership platforms and themes to enhance reputation across multi-stakeholder groups
•Assess speaker platforms and align opportunities
•Develop corporate narrative and messaging for proactive activity, leading the development of associated collateral and content
•Deliver reporting including Gender Pay Gap and Modern Slavery reports
•Identify and anticipate issues, establishing robust procedures, policies and positions to ensure best in class preparedness and management
•Manage issues and crises, acting as company spokesperson. In-house expert in crisis management across both press and social media
•Provide counsel to senior management on aspects of communications, support senior business leaders in their external engagement through briefing and coaching
•Review brand advertising and marketing activities to ensure adherence to relevant internal and external codes
•Build collaborative relationships with key stakeholders, represent the Group on industry committees e.g. CTPA, MediaSmart
•Oversee the delivery of the Group’s CSR programme communications in the UK and Ireland:
•Develop UK & Ireland Sharing Beauty with All communications strategy and lead its implementation
•Liaise with global teams to deliver UKI CSR and Sharing Beauty with all objectives
•Lead the UK and Ireland Green Teams steering group
•Coordinate local sustainability activities to help deliver the Group’s 2030 targets
•Consult on brand’s charitable partnership proposals and divisional charitable partnerships
•Act as a centre of excellence and support for teams across the business
•Manage the allocated budget
•Deputise for Corporate Affairs Director where necessary
•Line manage the Corporate Communications Manager, For Women in Science Event Administrator and an Analyst resource.
Organised: You love a list and have strong planning and organisation skills – with the ability to re-prioritise as required.
Measured: We want to track the success of our campaigns and initiatives so projects must be able to show ROI.
Accurate: You have the ability to work to a high degree of accuracy and meet deadlines.
Entrepreneurial. Every day, you spot opportunities to drive growth for our brand and our customers, making sure the good name of our brand is always protected.
Super creative: Whether it be in overcoming challenges or creating artwork for your channel, creativity is our back bone, and we love new ideas.
Proactive and Open: L’Oreal is for the pioneers, which means embracing new ideas, challenges and change with positivity and a hands on approach.
Teams are the new heroes: There is no better feeling than being part of a successful and dynamic team, so even if you are Superman or Wonder Woman, you recognise that teams are the real heroes.
Only Human: we all make mistakes, but you are not afraid of failure. You learn and show how the experience has helped the business learn for the future and benefitted all.
Ambitious: You crave success and L’Oréal is the ultimate place to achieve your dreams. We will support you all the way and make sure you have the support and development in place to help you succeed.
You. You are real. And you’re true to yourself. We cherish and celebrate diversity so you will feel right at home whoever you are.
•Demonstrable Corporate Affairs/Public Affairs/Corporate Communications experience, ideally within a consumer-facing sector in-house
•Experience as a credible and capable adviser at multiple levels
•Extensive first hand issues and crisis management experience for a consumer brand, proven ability to provide sound communications advice in crisis situations
•Strong media handling skills as front line company spokesperson
•Experience working with multiple external stakeholders
•Impeccable writing, editing and presentation development skills – with the ability to adapt writing style for diverse audiences and channels
•Strong prioritisation skills, able to balance multiple projects at any one time
•Ability to establish, exploit and influence effective networks at all levels - excellent relationship building skills.
•An ability to move effortlessly between strategy, implementation and tactical opportunities.
•Ability to rapidly digest and distil complex issues, formulate strategy / responses and execute to a high standard, and with sound judgment in order to act as reputational advisor to business stakeholders
•Confident, persuasive individual who is comfortable dealing with stakeholders across all levels in the business
•Highly motivated with a bias for action, you enjoy working at pace and are a discreet, trusted advisor
•Great team player with positive and enthusiastic approach