The world leader in beauty, L’Oréal is present in 130 countries on five continents. Our 32 international brands have allowed us to devote ourselves solely to one business: beauty, with a mission to provide the best in cosmetics innovation to all women and men around the world. We want to bring beauty to all people. Our ambition by 2020 is to win over another one billion consumers around the world by creating the cosmetic products that meet the infinite diversity of their beauty needs and desires through continued digital innovation. L’Oréal encourages diversity and sustainable, ethical sourcing for all our products and we have reduced our emissions by approx. 50% since 2005. Our brands are leaders in beauty, and we are looking for you to lead the change you want to see in L’Oréal.
Digital IT Project Manager
UK & Ireland
This position will act as a “go to” technical/project expert and primary IT point of contact for the Country and Divisional Digital organizations within L’Oreal UKI.
In collaboration with the Digital teams, Executive Leadership and L’Oreal EMEA IT, this position will help deliver the strategy, planning and implementation of all key IT Digital initiatives for L’Oreal UKI.
This includes, but is not limited to eCommerce (B2C, B2B, B2E), Omni-channel, Consumer CRM / insight analytics, Loyalty, Digital Asset Management (DAM), Product Information Management (PIM), Social Listening, eMarketing, Cyber-security and other digital Innovations focusing on delivering high-quality, consumer centric solutions in full partnership with the business. This role will also influence the Group/ZONE digital IT solutions ensuring they are optimized for the UK needs.
•Serve as a primary IT contact with digital and e-Business teams on IT projects
•Collaborate with the EMEA IT Digital and Group CDO teams on the effective implementation of the L’Oreal Group / ZONE digital strategy and solutions.
•Provide technical insight to the digital teams in the areas of digital and e-commerce strategy, planning, evaluating, prototyping, security and implementing
•Collaborate in implementing from an IT perspective, the digital marketing strategies supporting the Division / Brand Digital roadmap
•Exhibit a broad understanding of the IT backbone of digital marketing and e-Business systems, leading industry trends and agile project delivery to enable the deployment of effective, efficient, competitive digital systems solutions across the different consumer touch points
•Acquire solid understanding of the “big picture” CMO / Division / Brand Digital and e-commerce programs, working closely with each level of the organization
•Maintain close awareness of internal customer’s priorities and activities and how they relate to overall objectives.
•Develop and manage strong relationship with digital and e-Business teams, other IT teams and external vendors
•Ensure that proposed solutions are aligned with the L’Oreal IT standards. Governance and strategy
•Facilitate best practice sharing across Divisions to deliver best value for money and best solutions
•Influence the Group/ZONE Digital IT solutions to deliver the best Digital IT answers for the UK
•Adapt & adopt the L'OREAL simplicity culture – “Connect, innovate, Accelerate”
•Customer/Consumer Centric : Outstanding customer service is at the heart of what you believe in and in everything you do. You put yourself in your customers’ shoes and treat them as you would like to be treated.
•Credible : You build and establish credibility and trust; adds value and influences, combined with the ability to demonstrate passion to drive change
•Expert : You are technically minded but when you speak to your customers, you do so in language they will understand. You explain and show, driving user adoption and value, not just deployment.
•Great Attitude : You are a positive person with a “can-do” spirit, who smiles in the face of challenge and see simplicity in a complex world.
•Curious & inquisitive : your enquiring mind will help anticipate, identify and optimize opportunities
•Organized : You are highly structured, focused upon efficiency / continual improvement.
•Collaborative : You collaborate with the other teams to give a seamless service to our internal customers
•Communicator : You are approachable and a great communicator, comfortable working with people at all levels within our organization.
•Connected : You build your people network so that your business and IT Partners know you personally and see you as one of their key go-to people.
•Significant experience working within digital technology teams
•Proven experience with engaging in, planning, managing and delivering Digital and e-commerce projects
•Knowledge and experience of digital marketing and E-Commerce IT technologies that are currently significant in the Digital Marketing industry
•Ability to work closely with Security and Legal teams to ensure our digital solutions adhere to industry best practices
•Experience in some / all of the following would be an advantage :
•e-commerce delivery (B2C, B2B, B2E, PSPs) and Omni-channel strategies
•Content management systems; DemandWare, ento, SiteCore
•Consumer CRM / insight analytics, Loyalty
•Product Information Management (PIM) and Digital Asset Management (DAM)
•Web hosting, Cyber-security and solution monitoring best practices
•Managing integration of websites and digital solutions into SAP backend environments
•Strong Change management experience