National Academy Manager - Professional Products Division
When you look at L’Oréal, what do you see? If all you see is lipstick, look again and experience the Freedom to go Beyond the ordinary. That’s the beauty of L’Oréal. We operate in 150 countries on 5 continents. With 36 international brands and 86,000 employees worldwide, we’re well on our way to fulfilling our common purpose: to create beauty that moves the world.
By 2030 we want to capture over another 1 billion consumers around the world. How? By creating cosmetic products which meet the infinite diversity of consumers beauty needs and desires, and always through digital innovation. Not only that, but taking our sustainability goals seriously; moving us to a more inclusive and sustainable society, for every generation.
As a key member of the Education and Professional Development team in PPD you will lead, manage and deliver a seamless customer service experience to all guests entering our PPD academies UKI. You will work alongside the PPD education community and business teams in a varied and diverse role that offers a richly rewarding and successful future.
Reporting to the General Manager of Education and Professional Development you will ensure that the best quality of service and experience associated with PPD is conveyed to all stylists across all channels in a newly deployed O+O education business model.
This role involves liaising with internal teams and external stakeholders and suppliers, supporting new launches and promotional activity as well as having the capacity to foster collaboration and information amongst all teams and brands.
Thanks to our global brands like L'Oréal Professional, Kerestase, Redken , Pureology, Matrix & Biolage across the world, we provide professionals and consumers with better, safer and more sustainable professional haircare, experiences and services.
Be responsible for the day to day running of all PPD academies (and satellite locations) with the ability to lead a diverse team
Build a strategic plan in line with our PPD strategy driving new ways of working whilst implementing new standards with customer centricity at the heart of every decision
Excellent Budget Management, consistently monitor KPIs for quantitative and qualitative feedback
Identify training needs for our Education portfolio that are practical and on trend
Manage the annual room planner working alongside all PPD brands to ensure all are accommodated
Have a high standard for Health and safety protocols
Have high attention to detail and capacity to organize eventing projects
Coordinate events between brands and facilities
Have an aptitude for our profession and convey professionalism at all levels of your work.
Be able to focus, achieve and exceed objectives set
Drive Academy standards, implementing developments where necessary
Strong stakeholder management skills and an ability to engage and influence at all levels within the organisation
Broad Education and overall business understanding with proven track record of successful project management
Demonstrate entrepreneurship and Manage Complexity
Achieve results with integrity and Acts/Lead with human sensitivity
Digital First mindset
Ability to analyse data and draw accurate feedback and insights to communicate key messages succinctly
Experience of building relationships with clients
Diplomacy and patience
Excellent presentation skills
Ability to work in an ever changing and demanding environment
Very strong Hairdressing Knowledge and passion for the industry
An exceptional individual who has enjoyed previous experience within an Education environment
Massively proactive with a can-do attitude
Highly organized with strong prioritization skills
Someone who can juggle multiple work streams and can navigate complexity with ease
Someone who thrives on working at pace
Exceptionally collaborative and can connect with multiple stakeholders to offer them and their customers excellent customer experience
Enthusiastic with ability to inspire and motivate
This is an amazing opportunity to work within a fast-paced environment, impacting all brands and functions.
As our National Academy Manager, you will also be responsible for supporting the sustainable ecosystem designed to shape and accelerate the way we bring our academy experience to life with customer centricity at the heart of our business model.
Ambition: You anticipate, think and dream big, demonstrating a high level of aspiration. You are self-driven and show proactivity, especially when seeing problems as challenges. You thrive for exceptional performance.
Judgement: You can balance operational and strategic thinking, challenging the status quo and managing confrontation effectively. You cut quickly through complexity and ambiguity whilst also thinking sustainably and are future-oriented. You reduce complexity to get things done.
Resilience: You always demonstrate purpose and ownership mindset but manage your own energy well. You uphold positivity for others and persist, bouncing back when faced with obstacles. You step back at times and accept limits.
Empathy: You cooperate and network effectively, creating genuine and trustful relationships with diverse people. You are sensitive to beauty and related emotions, always supporting others and showing benevolence. You understand and respect others’ feelings and motives.
Learning Agility: You are a self-motivated learner, showing self-awareness and demonstrating openness and curiosity. You experiment and learn from mistakes and past experiences, always showing courage and stepping out of your comfort zone. You support the development of a learning culture.
We put people development and learning at the heart of our business; we’ll help you master your role, develop your technical expertise and you’ll benefit from exceptional management and leadership programmes. From face-to-face workshops to our global online learning resources, you’re actively encouraged to embed learning into your daily life and are rewarded for continuous improvement. Don’t forget that every employee gets 3 Coursera credits; that means you can get qualifications from over 1000 universities from around the world, with thousands of courses to choose from.
Looking for a good work/life balance? With our new hybrid working scheme, you can take a flexible approach to work as well as benefit from early finishes on Fridays during the summer...so you can enjoy more time with your friends and family.
As any great employer should do, we make sure we look after your financial wellbeing. That’s why we have a great pension plan, profit share scheme and many more incentives to give you the security you deserve. We also put employee health and wellbeing at the front of everything we do; fully training employees as mental health ambassadors to support and educate ourselves further. There’s also the chance to enrol in medical and dental insurance, gym discounts, health check-ups and even yoga and Pilates classes to employees in all of our locations.
Oh, did we mention that as an employee you also get discount sales of up to 70% off throughout the year on our 36 brands? Plus, you also get the option to share that in our Friends and Family sales as well!
How we recruit
At L’Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That’s the beauty of L’Oréal.