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Senior E-Retail Manager

Сфера деятельности: Sales & Business Development

Тип должности: Fix Term

Тип занятости: Full - Time

Место расположения: London

Страна: United Kingdom

The world leader in beauty, L’Oréal is present in 130 countries on five continents. Our 32 international brands have allowed us to devote ourselves solely to one business: beauty, with a mission to provide the best in cosmetics innovation to all women and men around the world. We want to bring beauty to all people. Our ambition is to win consumers by creating the cosmetic products that meet the infinite diversity of their beauty needs and desires through continued digital innovation. L’Oréal encourages diversity and sustainable, ethical sourcing for all our products and we have reduced our emissions by approx. 50% since 2005.  Our brands are leaders in beauty, and we are looking for you to lead the change you want to see in L’Oréal.

Active Cosmetics Division

                                                                                                                          Senior E-Retail Manager – Maternity Cover

Responsible for accelerating the revenue growth in the e-retail channel within a sustainable and profitable strategy. To achieve this, the individual will manage a team of five, supporting them to achieve a differentiated plan for e-retailers whilst maintaining our unique brand values (science, quality, health, innovation and advice). He/she will be responsible for delivering sales performance ahead of budget growth whilst continuing to maintain the integrity of our selective distribution network. He/she will develop a strong, professional relationship with key personnel at each of the top four pure-player customers whilst supporting the business to develop new e-retail opportunities. This role reports into the ACD Commercial Director.

You Will:

Build and achieve the customer results for the full customer portfolio:

Sales, market share, P&L down to gross margin, forecasting
Build customer plans based on category thinking and divisional priorities

Develop a team:

Lead, engage and develop the team members individually

Manage a customer-centric approach:

Develop relationship with all e-retailers - growing an maintaining network, providing them with reliable, timely support and being known as the go-to partner for expert skin
Mutually develop and share strategies with the customer to ensure they are aligned for mutual growth and category growth

Animate an efficient multifunctional organization internally and externally:

Drive the customer as a business leader, by animating peer functions: marketing, supply chain, controlling, category management, digital and finance
Maintain a culture of excellence up to point of sale
Supporting digital upskilling on non ‘pure player’ accounts: independents and national accounts

Integrate with internal e-commerce and digital teams whilst developing of an e-retailer category strategy

Accountable for the results of annual terms negotiations with each of the key customers:

Decided in alignment with the commercial and finance director.
Drive new business initiatives and / or turnover in the accounts

Be the knowledgeable about the category, the brands and products to position yourself as a consultant and be influential in your point of view.

You Are:

Organised: You love a list and have strong planning and organisation skills – with the ability to re-prioritise as required.

Measured: We want to track the success of our campaigns and initiatives so projects must be able to show ROI.

Accurate: You have the ability to work to a high degree of accuracy and meet deadlines.

Entrepreneurial. Every day, you spot opportunities to drive growth for our brand and our customers, making sure the good name of our brand is always protected.

Super creative: Whether it be in overcoming challenges or creating artwork for your channel, creativity is our back bone, and we love new ideas.

Proactive and Open: L’Oreal is for the pioneers, which means embracing new ideas, challenges and change with positivity and a hands on approach.

Teams are the new heroes: There is no better feeling than being part of a successful and dynamic team, so even if you are Superman or Wonder Woman, you recognise that teams are the real heroes.

Only Human: we all make mistakes, but you are not afraid of failure. You learn and show how the experience has helped the business learn for the future and benefitted all.

Ambitious: You crave success and L’Oréal is the ultimate place to achieve your dreams. We will support you all the way and make sure you have the support and development in place to help you succeed.

You. You are real. And you’re true to yourself. We cherish and celebrate diversity so you will feel right at home whoever you are.

You Have: 

Alongside experience in a similar role and excellent leadership & communication skills, you should be confident demonstrating all of the following:
Strong experience in a customer-facing role
Proven knowledge of retailer strategies and objectives
Master commerce fundamentals including customer centric business planning
Building selling propositions & negotiation strategies
Monitoring sell in & sell out excellence
Operating with discipline and attention to detail
Good analytical skills including competency with Excel and PowerPoint
Ability to operate in a fast paced environment
Excellent teamwork skills with proven ability to collaborate across multiple disciplines to ensure product success and ability to influence cross-functional teams without formal authority