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Customer Care Executive

Сфера деятельности: Operations

Тип должности: Fix Term

Тип занятости: Full - Time

Место расположения: Dubai

Страна: United Arab Emirates

KEY JOB ACCOUNTABILITIES

Be the privileged interlocutor of clients within the Customer Service and ensure the complete execution of the order-to-cash cycle.

- Establish a personalized relationship with the client in order to optimise the service level.

- Proactively ensure order processing and follow-up until the delivery.

- Efficiently answer to the clients requirements (deadlines, shortages, information, disputes)

- Record, analyse and follow up the disputes situations (complains, deductions, returns etc.) in accordance with the Credit Manager,the sales and controlling teams, and the physical distribution.

 - Enforce the credit policy and the application of our sales terms and conditions in term of paiement deadlines, through follow-up of the bills paiement and in proactively ensuring reminders.

 - Stay in touch with the Credit Manager in order to identify any credit risks and to implement adapted corrective actions.

- Be responsible for the client accounts clarity (clearing of accounts) - Proactively communicate towards the hierarchy in case of problems and implement adapted corrective actions.

 - Participate to the training of new collaborators and transfer his/her knowledge and know-how of the job.

- Depending on the organisation, ensure the continuity of service (he/she can could have, occasionally and partially, to remplace his/her superior,)

 - According to the organisation, participate to the implementation of projects in collaboration with the client (ex: information sharing, stock levels optimizations etc.)

PROFESSIONAL & TECHNICAL COMPETENCIES

[SC] IS CONSUMER ORIENTED

• [SC] Fosters a demand-driven Supply Chain with service as a priority

• [SC] Brings added value to the customer and the consumer [SC] CONTROLS RISKS AND OPERATES RESPONSIBILY

 • [SC] Masters our Quality, EHS, Finance & Supply Chain standards

• [SC] Integrates external regulations linked to his activity [SC] "MAKE IT HAPPEN" WITH OPERATIONAL EXCELLENCE AND AGILITY

 • [SC] Optimises information, physical & financial flows along the whole Supply Chain

 • [SC] Uses business data for continuous improvement

• [SC] Improves flexibility, reactivity and reliability

 • [SC] Masters costs along the Supply Chain [SC] NURTURES THE PIONEERING SPIRIT

 • [SC] Anticipates business activity and acts proactively

• [SC] Deepens the position of the Supply Chain within the business

L'ORÉAL COMPETENCIES

• INNOVATOR

• STRATEGIST

• PEOPLE DEVELOPER

• INTEGRATOR

• ENTREPRENEUR