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E-Key Account Manager

Сфера деятельности: Digital

Тип должности: Permanent

Тип занятости: Full - Time

Место расположения: Dubai

Страна: United Arab Emirates


In charge of driving the online business and growth of the division:

  • Negotiate and align business plans with online clients
  • Be an expert of ecommerce both internally and externally
  • Effectively plan and monitor business performance
  • Manage the daily midterm and long term interface between the client and L’Oréal



  • Oversee the brand’s online sales and development of an excellent user experience and customer journey
  • Drive performance, traffic & conversion to maximize sales
  • Build joint business plans with key partners and manage day to day relationship
  • Develops & tailor activation plan & ensure execution
  • Optimize Gross to net and manage customer PnL
  • Manage promo budget and track performance & ROI
  • Ensure operational excellence through planning, forecasting, in collab with supply chain team
  • Collaborate with cross functional teams on various tasks: Finance, operations, content, media & activations
  • Set business objective to media counterparts, monitor results and recommend amendments to maximize impact
  • Shares experience and best practices with Tribe members (CDO, and other E-Retail Brand Managers)
  • Define Ecommerce Dashboard with clear KPIs qualitative (Sell in, Sell Out,market data & digital shelf



  • Brand vision and understanding associated with good product sensitivity
  • Strong digital mindset
  • Experience in E-Commerce
  • Strong customer and consumer journey understanding
  • Synthesis capacity, in order to share information
  • Experience in collaborative work; ability to form strong relationships with various stakeholders
  • Develops online content to communicate brand story while driving brand awareness, engagement and advocacy:
      • Have in-depth knowledge of markets, competition, and audiences in order to curate and create relevant and engaging content that helps drive engagement.
      • Lead brainstorming, ideations, and conversations around social communication direction for both big ideas for key launches and day-to-day content strategy.
      • Manages day to day operation of local social accounts.
      • Plan, develops and execute monthly social media content calendar.
      • Optimize performance of performance media.
      • Effectively track and report consumer data, insights, and learnings



  • Highly analytical & familiar with online experiences
  • Equally comfortable co-developing a strategy & also implementing it with brand teams day-to-day.
  • Familiarity with Web Analytics tools.
  • A confident and articulate communicator capable of inspiring strong collaboration within an organization
  • Strong interest in understanding and driving user behavior
  • Demonstrative skills in handling many assignments simultaneously in a fast-paced environment while maintaining attention to detail
  • Analytical, process-oriented, and comfortable with data analysis tools
  • Business results oriented
  • Proactive, positive and innovative mind set