< Назад к списку вакансий

Retail Manager

Сфера деятельности: Others

Тип должности: Fix Term

Тип занятости: Full - Time

Место расположения: Dubai

Страна: United Arab Emirates


JOB OVERVIEW

JOB TITLE

Retail Manager – Retail Coach

COMPANY

LOME

FUNCTION

Retail

DIVISION

LUXE

BRANDS

Urban Decay

JOB LOCATION

LOME

JOB LEVEL

Entry - mid

REPORTS TO

Business Development Manager

NO. DIRECT REPORTS

Direct: 0

Indirect: Retailers

GENERAL DESCRIPTION

 

POSITION DETAILS

Permanent    Temporary    Intern

DUTIES AND RESPONSIBILITIES

KEY JOB ACCOUNTABILITIES:

To develop the FSS business through retail strategy.

To build and implement sales strategy to drive sales growth.

- Responsible for FSS Sell In targets and drive Sell Out to reach targets.

- Forecast stocks required for novelties + roll out and to drive sell-in new launch/opening orders.

- Make sure 100% stock on top sellers and novelties at any time,

- To lead and drive the responsible doors team to achieve retail target by delivering outstanding customer service.

- Coordinate with retailers and marketing (PR / Digital) and Training on activations and events.

- Business analysis: React on business opportunities and drive for actions to maximize selling/sellout opportunity.

- Consolidate customer’s responses, insights and feedback to brand team members. Initiate actions to drive sales.

- Guarantee brand image by monitoring each door's quality and merchandising. Suggest any improvements needed to Retail Design team or Marketing.

- Monitor new BAs integration. Monitor Bas KPI, turnover rate, and profitability by door.

- Guide, Motivate and develop BAs. Take corrective measures to strengthen their performances (Assessment & Appraisals).

- Plan and execute field coaching program in line with the brand Education Trainer and BA development strategy.

- Partner with Trainer, Coach, and KAE to ensure training needs are identified using the retail indicators with training evaluation by individual in addition to the Mystery Shopper scores over 80%.

- Responsible for the consistent implementation of the Retail & Service Excellence.

- Ensure CRM implementation when possible.

 

KEY DUTIES & RESPONSABILITIES :

1 - RETAIL

·         Follow UAE & ROG Sell-In / Sell-out /

·         Performance analysis by category following the brand objectives (eyes/complexion/lips)

·         Must maintain knowledge of the trends by individual business segments:

                i.e. Makeup and all of the key business drivers within that segment

                i.e. staff productivity, average basket in value (AUS) & Item Per Transaction (IPT)

 

2 – MONITORING STOCK

·         Responsible for stock mix , stock level

·         Ensure purchase orders from retailer are duly processed

·         Work with KAE to identify opportunities with stock levels

·         Communicate stock needs/concerns with retailer

·         Compile stock issues raised by KAE / BA and find speedy solutions

·         Track all incoming shipments to ensure timely arrival in store

 

 

3 – BA RETAIL EDUCATION

·         Assist and guide field coach and follow up after the in-room training sessions to ensure the proper message implementation with help of KAE.

·         Help to implement appropriate training measures to achieve retail performance & service excellence.

·         Plan with Trainer + Coach individual development programs for each BA.

·         Assist in all Education Training.

 

4 - MAINTAINANCE OF COUNTER QUALITY & MERCHANDISING IN ALL POS

·         Ensure all brand merchandising standards/ planograms, zoning are well executed for each Collection

·         Responsible of the availability of all POSM material, samples, gwp, service menu, Ipads, hygiene tools, makeup tools…. Respectively by counter

·         Quality Control on all testers’ status with regards to availability, cleanliness and hygiene and overall store furniture

 

5 - ANIMATION & CRM

·         Assist and lead by example during key animations following the marketing plan,

·         Ensure qualitative data collection in each POS when possible,

 

6 - COMMUNICATION

·         Continuous communication with the UD BA team, Stores Management.

·         Arrange,  spearhead monthly, quarterly BAs coach tracking & evaluation report 

·         Daily communication with the BDM + Trainer on business performance, stock conditions, & staffing issues

·         Daily communication with Marketing, Logistic.

KNOWLEDGE AND EXPERIENCE

·         Arabic is a must

SKILLS AND ABILITIES

MASTER RETAIL FUNDAMENTALS

·         Optimizes assortment & stocks

·         Stays up-to-date with market, consumers & competitors

·         Leverages Business Drivers

·         Pursues financial optimization

BUSINESS & OPERATIONS

·         Maintain/Improve brand distribution strategy

·         Influences/Negotiate with retailer

·         Assist event & animation

·         Follows-up & controls stock and POSM

·         Ensures compliance

 

ENHANCE SELLING & CUSTOMER EXPERIENCE

·         Masters brand selling services

·         Focuses on customer service

·         Increase/Improve customer relationship

·         Master merchandising

 

FOSTER RETAIL DEVELOPMENT

·         Excel on Mystery Shopping

·         Manages BA staffing (turn-over) & relationship (motivation)

·         Set Up with Trainer/Coach training on selling & service

·         Collaborates across functions

STAKEHOLDERS

INTERNAL

 

EXTERNAL

 

PERSONAL COMPENTENCIES

- Bilingual (Arb & Eng)
- Autonomous
- Strong leadership skills