Функция: Розничные магазины

Тип занятости: Полный рабочий день

Место расположения: London - Field & Stores

Страна: United Kingdom

Lancôme Beauty Therapist

As a Lancôme Beauty Therapist you are the face of the brand and the first point of contact with the customer.  This role requires a sense of excellence as you assist the customer with finding the product, treatments or service that is perfect for them.  You will be responsible for driving retail sales, and working as a team to hit counter targets. 

 

Master Category Knowledge

  • Have a full understanding of all Lancôme products and Treatment

  • Attend, engage and participate in all brand training, and implement afterwards

  • Monitor Icon products on a daily basis

  • Be aware of competitor’s products and activity, communicating relevant information to line manager

  • Have detailed knowledge and awareness of the beauty market

 

Execute Business & Operations

  • To be fully aware and accountable for achievement of personal targets and company KPi’s

  • Complete all personal paperwork accurately, legibly and on time

  • Be aware of and abide by store rules and regulations

  • Closely monitor stock levels, following retailer guidelines, raising issues to line manager

  • Assists the line manager and store management team in all aspects of the business

  • Prepare well for launches/activity and treatments

 

Drive Selling Process/Techniques

  • Deliver excellent service at all times, inviting customers back for a return appointment and treatments

  • Maximise selling during heavy traffic periods; delivering a excellent service

  • Make appropriate, personalised product, treatment and sample recommendations

  • Have a strong focus on link selling and the recruitment of new customers

  • Use confident communication and presentation skills when dealing with customers. Follow the company’s strategy on counter/in store, such as the Lancôme Customer Journey

  • Assist customers by finding substitutions for returned products and/or out of stock items

  • Regularly communicate Retail and KPI achievement updates to line manager

 

Foster Service Attitude

  • Creates long-term relationships with customers and nurtures repeat business

  • Ensures customer communication standards are met

  • Completes all necessary steps of the Lancôme customer journey

  • Implements customer record system for maximum customers and business benefit

  • Follow grooming guidelines to promote brand image

  • Maintain a clean and hygienic work area and adhere to hygiene rules on counter and the treatment room

 

Leadership

  • Fosters team spirit

  • Coaches peers when appropriate

  • Share know-how and experience

  • Work effectively with colleagues in store, in the field and at head office.

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