Функция: Административный персонал / Ассистенты

Тип занятости: Полный рабочий день

Место расположения: New Jersey - Jersey City

Страна: USA

Customer Care at IT Cosmetics

When you join the IT family you’re welcomed into a team that values the importance of supporting a culture where all employees are empowered to be customer focused, solutions oriented and of course, advocates for the most beautiful you. Discover It. Love It. Believe It.

 

About You

You have a strong commitment to customer service and have experience delivering results managing a team. You are comfortable working in a fast-paced environment, have a positive work ethic and adhere to company policies. You are highly motivated and have an acute attention to detail. You love to mentor and coach a team and understand how to create excitement and motivate.

 

Key Responsibilities

 

·         Contributes to driving the productivity of team to achieve goals

·         Supports implementation of service, marketing and sales strategies for the department

·         Improve customer care quality by studying, evaluating and updating processes as needed for the success of the department and representatives

·         Create weekly reporting and communicate metrics and results to team and manager specific to call center operations and performance

·         Assist with benchmarking KPI’s

·         Responsible for scheduling shifts and management of all shifts

·         Responsible for maintaining team service levels and individual goals

·         Drives team engagement through recognition

·         Training of new hires, new processes and new product launches with the assistance of the Team Leaders

·         Admin responsibilities include (but not limited to) report generation, annual reviews assistance, update manuals and overall maintenance of department

·         Day-to-day operations of the department; 2nd point of escalation

·         Must be able to work a flexible schedule, weekends and/or Holidays

Skills/Experience Requirements

·         Cosmetics/Skincare industry experience a plus

·         Bachelor’s degree from a four year college or university

·         1-3 years of experience in a call center environment in a supervisory role

·         Proficient in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

·         Strong communication, interpersonal, and analytical skills

·         Ability and desire to provide excellent customer-service to all customers

·         Ability to drive performance from a team

·         Proven and successfully coached a team

·         Encompass an upbeat and positive attitude



We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.
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