Job Title:   Manager Deduction Resolution, CPD/ACD

Division: CPD/ACD

Location: Cranbury, NJ

Reports To: Director, Deduction Resolution

Who We Are:

For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each person around the world the best of beauty in terms of quality, efficacy, safety, sincerity, and responsibility to satisfy all beauty needs and desires in their infinite diversity.

At L'Oréal Operations, we create innovative, inclusive, and sustainable beauty together with our business partners by designing, developing, sourcing, manufacturing, and distributing over 6 billion products globally every year. We support over 36 brands across four L’Oréal divisions. We are consumer-oriented, and we act responsibly all along the value chain. Come join our dynamic team!

What You Will Learn:

This role is responsible for managing the daily deduction functions to ensure achievement of A/R KPI’s.  Responsibilities include daily monitoring of the A/R as it relates to deductions, support internal and external customer teams, provide direction and development to Deduction Resolution Analyst and Specialists.  As well, this role is a key stakeholder in driving changes and enhancements within the E2E supply chain with the goal of reducing customer claims.  This position will take the lead in reviewing and streamlining internal deduction processes by understanding the issues and ultimately suggesting/enabling decisions, efficiencies, process improvement and automation.

 This Manager would be responsible for the following:

• Development of high performing team
• Review and implement process improvement, automation, and efficiencies
• Interact and collaborate with multi-functional internal teams to improve E2E supply chain processes, reducing customer deductions
• Become the expert in applications specific to Deduction management
• Interact and collaborate with external partners to improve processes to reduce/eliminate customer deductions

What We Are Looking For:

Required Qualifications:

•       College degree required preferably with exposure to Supply Chain/Accounts receivable/financial experience

•       Must possess strong analytical and problem-solving skills, business acumen, leadership skills, oral and written communication skills, and excellent interpersonal skills.

•       Expert level skills in Excel, Word, and Outlook

•       Ability to handle multiple projects simultaneously

•       Ability and willingness to work in a fast paced, team-oriented environment

•       Ability to achieve results

•       Ability to build and maintain positive relationships with internal and external customers

•       Ability to influence internal and external stakeholders

•       Strong Forward planning and strategic thinking

Preferred Qualifications:

• SAP experience is desired but not required
• LSS experience/certification is desired but not required
• Business Process Improvement experience is desired but not required
• High Radius experience is desired but not required

As an integral part of our culture at L’Oréal, wellness is at our core. We not only offer a generous Benefits Package (Medical, Dental, Vision, 401K), we also offer flexible time off, work from home days, and a pension plan! Additionally, you will have access to company perks such as Makeup, Skincare, and Fragrance! Employees receive a stipend for L'Oréal products as well as VIP Access to L’Oréal’s Internal Shop for Discounted Products, and other perks such as Monthly Mobile Allowance, discounted gym memberships, and ERGs.

Additional Benefits Information As Follows:

·         Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)  

·         Hybrid Work Policy (3 Days in Office, 2 Days Work from Home) 

·         Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)  

·         Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance)  

·         Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)  

·         Employee Resource Groups (Think Tanks and Innovation Squads)  

·         Access to Mental Health & Wellness Programs   

Don’t meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting [email protected]. If you need assistance to accommodate a disability, you may request an accommodation at any time. 

Our Safe Together Plan: Your safety is our highest priority. We will proceed with caution and adhere to enhanced protection standards to ensure our sites are safe for all employees. We must all operate with the shared responsibility for each other’s health & safety in mind.