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Product Manager - Luxe

Сфера деятельности: Digital

Тип должности: Permanent

Тип занятости: Full - Time

Место расположения: New York, NY

Страна: United States

General Information:

Job Title: Manager, Digital Product

Function: Direct-to-Consumer Organization

FLSA status: Exempt

Division: L’Oréal Luxe

Supervisor Title: AVP, Digital Product & Technology

Location: New York, NY


Job Summary:

The role of Manager, Digital Product will be tasked with supporting the division’s digital product road map and optimizing the user experience strategy across our quick-growing eCommerce channel.  This individual will help develop and optimize the on-site consumer journey, tasked with providing a “best in class” experience for our customers.  The Manager, Digital Product will support the portfolio of brands by determining any friction in the consumer experience through the use of analytics and site conversion KPIs. 


The ideal candidate will have experience in site UX/UI as well as eCommerce site analytics.  This role must partner cross-functionally with direct-to-consumer leadership, the marketing teams, the Luxe organization, and the CDMO team in order to effectively ensure that our brands’ visions are embodied within our sites.  This individual serves as a subject matter expert regarding product innovation, digital best practices and the relevant industry benchmarks and performance. This team member will play a large role in ensuring the we are winning in the e-marketplace!


This role drives collaboration and influences multiple levels of leadership to execute on the following key deliverables & responsibilities:


  • Support the product vision for our digital platforms to improve the customer experience and drive revenue
  • Establish a deep understanding of the user experience, identify, and fill product gaps, and generate ideas that inspire new customers and build loyal relationships with our existing base 
  • Be a fierce advocate and representative for the consumer regarding their entire on-site journey 
  • Translate business needs, consumer needs, and technological capabilities into user stories and product requirements
  • Assist with business cases and analytical insights for new product features, by identifying clear problems and success metrics and using data to make informed product decisions
  • Partner with internal stakeholders for discovery and user research
  • Communicate product status, key issues, and launch plans to key stakeholders throughout the organization
  • Prioritize product backlog and projects based on level of effort, and business and customer impact
  • Coordinate with digital services lead on 3P technical implementation, upgrades, and launches
  • Project manage co-owned digital initiatives identified as organizational priorities
  • Develop a deep understanding of the luxury beauty consumer
  • Research ecommerce and technology trends to ensure we maintain a competitive edge by delivering innovative and compelling site experiences

Job Requirements:

  • Bachelor’s Degree
  • 3+ years experience as a Product or Ecommerce Manager in an D2C Ecommerce technology ecosystem
  • Strong project management skills, including experience managing multiple projects  simultaneously and prioritizing based on business need and estimated impact.
  • Experience writing business requirements and business cases
  • Effectively communicate (both verbally and written) with multiple groups, including presentations
  • Passion for data, analytics, and improving the customer experience
  • Ability to effectively present to and persuade an individual or group or people.
  • Ability to prioritize and manage multiple responsibilities with attention to detail.
  • Self-motivated, results and solution oriented, strategic thinker
  • Strong time management and prioritization skills

Judgment and Decision Making:

This role will require a balance of analytical thinking, communication skills and data management skills as it will require a demonstrated ability to develop consumer knowledge and insight and to act on the data in collaboration with internal brand & external account partners. It requires constant interaction within a matrixed business structure (Marketing, Ecommerce, GM, CMO) to coordinate work and deliver objectives. Actively builds networks and becomes in-house expert on the account database to influence, convince, and introduce new ways of improving site UX.   


Essential Physical Requirements:

Must to be able to work in an office environment.


Financial Scope:

$500m+ growing direct to consumer eCommerce business.


Required Competencies

1.  Leads with Human Sensitivity – Demonstrates respect, develops others (i.e. explains strategic objectives and the meaning of projects; manages senior/junior members as needed) and enriches team dynamics (i.e. motivates the team to work with diverse personalities and cultures)

2.  Displays Sensitivity to Our “Métier” – Focuses on quality, continues to build personal knowledge of the beauty business and understanding of beauty and Consumer Behaviors

3.  Demonstrates Entrepreneurship – Takes initiative (i.e. demonstrates resourcefulness), focuses on customers, improves performance (i.e. improves work processes to save time and resources) and develops a vision. Considers consumers a company asset.

4.  Innovates – Shows curiosity, imagines creative solutions generating business value, promotes team creativity and utilizes data to draw new insights.

5.  Achieves Results with Integrity – Conveys energy, focuses on results, deliverables and follow-through (i.e. accelerates multiple tasks to meet deadlines) and acts with integrity

6.  Manages Complexity – Reasons from multiple perspectives (i.e. analyzes issues by combining listening, observation, reasoning and common sense) and makes decisions (i.e. finds solutions when facing dilemmas)

7Interacts Effectively – Listens and communicates effectively (i.e. presents confidently and convinces others) and actively networks


Please note:  This job description does not list all duties of the job.  Employees may be asked by management to perform other duties.  The employer has the right to revise this job description at any time.

We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

If you require a reasonable accommodation to complete an application for a recognized disability under applicable law, please email [email protected]. Please note this email will only respond to specific requests for assistance completing the application as a request for accommodation for a disability. All others will not be considered.