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Customer Care Specialist

Сфера деятельности: Operations

Тип должности: Permanent

Тип занятости: Full - Time

Место расположения: Warsaw

Страна: Poland

As a part of our team, we expect that you succeed in:

  • Establishing a personalized relationship with the client in order to optimize the service level.

  • Proactively ensuring order processing and follow-up until the delivery.

  • Efficiently answering to the clients requirements (deadlines, shortages, information, disputes).

  • Recording analyzing and creating follow-ups to the disputes situations (complains, deductions, returns etc.) in accordance with the Credit Manager, the sales and controlling teams, and the physical distribution.

  • Enforcing the credit policy and the application of our sales terms and conditions in term of payment deadlines, through follow-up of the bills payment and in proactively ensuring reminders.

  • Ensuring client’s accounts clarity (clearing of accounts)

  • Active participation in the implementation of projects in collaboration with the client (ex: information sharing, stock levels optimizations etc.)



You’re the perfect match, if:

You have gained your first experience (1-2 years) in a similar position. Furthermore, you:

  • Are client oriented and well-organized

  • Have the ability to work within a dynamic environment

  • Are an excellent team player who brings a lot of good energy

  • Have outstanding communication and interpersonal skills

  • Have experience with SAP

  • Are fluent in Polish and English


    We offer:

  • Friendly and dynamic work atmosphere in a team engaged in sports and CSR activities

  • Possibility to gain hands-on experience in ambitious projects

  • Mentor’s guidance and a rich learning package

  • Dedicated Buddy from day one!

  • Wide benefits package including: sports card, private health care, life insurance, pension package and internal boutique with a discount

  • Plenty of opportunities to grow (also cross-divisionally and functionally)

  • New Activity Based Working office in the heart of the city as of 2019

    We are open for candidates with disabilities