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Qualitätsmanager (m/w/d) für die Luxus Division am Standort Mönchengladbach

Сфера деятельности: Quality

Тип должности: Permanent

Тип занятости: Full - Time

Место расположения: Mönchengladbach

Страна: Germany

Why L'Oréal?

We are driven by a passion for beauty that moves the world.

We are the market leader in Beauty and a pioneer in Beauty Tech. As a result of the constantly changing world, cosmetics and technology are inseparably linked for us. Together with our consumers and partners, we anticipate trends and shape the beauty of tomorrow.

We live sustainability and environmental protection. By 2030, our Commitments mark the beginning of a more radical transformation and embody our view of how a company's vision, purpose and responsibility should look to meet the world's challenges. Our 88,000 employees in 150 countries are transforming our business to ensure that our activities respect the boundaries of our planet.

We are looking for people who will join us in making a difference.

YOUR ROLE

Lead the day-to-day operation of Quality processes (including Quality Assurance, and Quality Control) at MGB Luxe Warehouse. Define and promote a quality mindset across the entire site. Managing all quality functions, working with cross-departmental leadership to deliver high quality products on schedule. Establish and maintain a quality system to ensure the facilities, equipment, personnel, methods, processes, and procedures conform to both internal and regulatory standards.

Responsibilities

  • Promote quality culture and behavior throughout the organization.
  • Ensure high quality and data driven communication with internal and external stakeholders (operations, customer service, returns&refusals, sales, etc.).
  • Assure quality products and processes by establishing and enforcing quality standards.
  • Execute investigation on customer complaints and claims.
  • Drive internal and external Quality Audit Management.
  • Establishes finished goods and returns quality and reliability standards by understanding and complying with L’OREAL group and customer specifications/requirements/contracts and ensuring other members of the organization comply as well.
  • Lead quality documentation system.
  • Maintains product quality by enforcing quality assurance policies and procedures to international standards i.e., Good distribution practice (GDP) requirements.
  • Prepare product and process quality KPI's by collecting, analyzing, and summarizing information and trends.
  • Drive improvement in quality KPIs and review KPI performance with international teams.
  • Develop quality assurance and control staff by training and coaching employees.
  • Ensures quality by planning, monitoring, and appraising job results.
  • Quality leader for top customer communication. Expected to take ownership in high profile or critical customer complaints, globally, for products by MGB.
  • Use technical and management skills to drive problem solving with cross functional teams.
  • Identify and drive quality initiatives, drive year over year improvement in quality KPIs, identify and resolve systemic issues across MGB site.
  • Lead cross functional teams to achieve new levels of performance in our vision “MADE IN MGB”.

YOUR SKILLS

Education

University Degree in quality management or equivalent.

Minimum Requirements

3+ years of quality work experience.

Experience in the cosmetics / pharmaceutical / automotive industry.

Excellent relationship building, communication, and influencing skills.

Demonstrated strong critical thinking and problem-solving skills using specific methods.

Ability to write reports and business correspondence.

Proven track record to build and maintain complex Power BI reports.

Preferred Requirements

Six-sigma experience ("greenbelt" or higher), Quality certification (i.e. GDP).

Demonstrated work experience in the quality function within cosmetics.

Good working knowledge of Manhattan Active Warehouse Management.

Our offer

·       Permanent employment in a crisis-resistant, growing market with a comprehensive range of social benefits.

·       A competitive and attractive salary and benefits package

·       Individual personal and professional development, a steep learning curve, strong team spirit and an open, cooperative culture

·       Diverse, national and international perspectives

Diversity & Inclusion

L'Oréal is committed to providing equal opportunities to its applicants.

We value diversity, inclusion and individual self-expression in the workplace as diversity strengthens our teams and we want to reflect the image of society and therefore our consumers in our company. Any form of discrimination is therefore not tolerated.