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Retail Education Manager - Team leader & business partner

Сфера деятельности: Retail Corporate

Тип должности: Permanent

Тип занятости: Full - Time

Место расположения: Hong Kong

Страна: Hong Kong

We believe in beauty of every human being and the world we live in. We believe it is us that aspire the beauty of the world. By challenging the impossible, bringing products of the best quality and delivering customer centric service, we help you illustrate the beauty of life. Want to come with us?


Reporting to the Retail Education Director, the role will partner with BU GM, retail and marketing leaders based in HK to analyze the needs for frontline education aligning with business strategies in APAC market. Design the training program by providing leadership for the team to deliver and improve the program.


Key Job Accountabilities:

  • Define Training Strategy per Brand in Travel Retail Asia perimeter, Adapt modules per countries based on specific needs in connection with commercial
  • Ensure Retail Excellence at the POS, define specific Retail and Education action plans to consumers based on Global Shopper approach with Marketing / Commercial / Global shopper teams to guarantee brand image at the POS in connection with relevant departments (e.g. Marketing, Commercial, Merchandising)
  • Improve BAs Efficiency in the POS, coordinate and follow up Bas Individual Evaluation on objective criteria to assess 3 expertise include Brand - Products / Sales / Retail & Service
  • Follow Up and analyze Mystery Shoppers Results and analyze sales KPIs per country / counters and make recommendations
  • Define specific actions plans and modules and implement in the POS in connection with commercial
  • Coach the team of Education Managers per brand
  • Manage Budget of Retail and Education per brand in their training costs (trips, gifts, uniforms…) and training tools

Requirements:

  • Experiences as Retail Manager or Education Manager in cosmetics and retail
  • Strong communication and organizational skills
  • Strong negotiation skills
  • Analytical skills and capacity to identify opportunities and propose action plans
  • High sense of luxury and service
  • Capacity to motivate, coach and train staff
  • Fluent in English and Chinese