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Retail Manager (m/f)

Сфера деятельности: Sales & Business Development

Тип должности: Fix Term

Тип занятости: Full - Time

Место расположения: Zagreb

Страна: Croatia

As a big leading multinational company, we are pushing boundaries in the world of traditional and digital strategies with a spark for genuine creativity. There are no two days alike and that's what gets us excited every morning. That means working here is challenging, invigorating, and rewarding. We are one group, but with many opportunities. Join us and became a part of a group of 158 nationalities speaking 58 different languages through 140 countries! Having 36 iconic international brands in our Group portfolio makes your adventure limitless!


Discover the world of L’Oréal by applying for:


Retail Manager (m/f)


Regional position / Based in Zagreb


We are looking for an experienced Retail Manager to provide oversight for all operations of our boutique stores. Our Retail Manager leads all operations at the locations and is responsible for making sure the store functions smoothly while optimizing profits. In this position, the Retail Manager must be able to garner respect and motivate personnel to perform at their maximum capacity, keeping the store in good working order. The ideal candidate will have a working knowledge of sales, staff training, merchandising, ordering, and marketing as well as strong people-skills.




  • Drives store opening execution, respecting the timing and legal frame to ensure smooth running of operations

  • Define, validate and control stores’ business KPI’s, ensure operational excellence, monitor and handle stores daily needs

  • Local implementation of trade & retail activities and follow up on in store marketing execution

  • Manage all store operations and delegate responsibilities

  • Conduct hiring, workplace scheduling and performance management

  • Ensure staffing is adequate to operate the store effectively, and ensure employees receive adequate training for their job responsibilities and provide great customer service.

  • Ordering, receiving, price changes, handling damaged products, and returns

  • Address customer complaints/feedback in a professional manner

  • Plan and execute specials and promos, including year-end clearance sales


  • Minimum 5 years of relevant experience as store regional business manager/ retail brand development manager in fashion or make up industry (fast selling and high volume retail models)

  • Strong knowledge in retail market in region including competitor landscape and consumers dynamics

  • Analytical mind and familiarity with data analysis principles

  • Outstanding communication and interpersonal abilities

  • Excellent organizing and leadership skills

  • Past experience in bringing new brands into region is a plus




Local, regional or international career and development opportunities.

Amazing learning experience and support from our experts.

Meeting the company culture, acquiring professional and technical skills, sharing experience and gaining expertise that are key to set you on the track to success and vital to L’Oréal growth.



Passion, innovation, entrepreneurial spirit, open-mindedness, quest for excellence and responsibility are in L'Oréal's genetic code.



If you are ready for this challenge apply by sending your CV and cover letter in English on the following link:

latest by 01st of December 2019!


Only short listed candidates will be contacted.

All applications will be treated in the strictest confidentiality.