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Key Account Manager – E-commerce, Luxury

Сфера деятельности: Sales

Тип должности: Permanent

Тип занятости: Full - Time

Место расположения: Mumbai

Страна: India

The world leader in cosmetics, L’Oréal is present in 150 countries on five continents. Our 35 international brands have allowed us to devote ourselves solely to one business: beauty, with a mission to provide the best in cosmetics innovation to all women and men globally. Our ambition is to win over another one billion consumers around the world by inventing the cosmetic products that meet the infinite diversity of their needs and desires through continued digital innovation. L’Oréal supports diversity and sustainable, ethical sourcing for all our products, and we have reduced our emissions by approx. 78% since 2005.

The distance between beauty and tech is closing rapidly, and we are determined to be pioneers in this new beauty tech world. New digital technologies and services are making the world of beauty move faster than ever before. Data and artificial intelligence are opening new horizons for personalization and customization. By incorporating digital into everything that we do, we are creating a better relationship with our consumers.

When beauty and tech collide, the impossible can happen!

In our journey, we are looking for talented individuals who can lead us on this mission.

Would you like to be a part of the adventure?

L’Oréal’s Luxury Division is looking for a Key Account Manager – E-commerce. In this Individual contributor role, you will be responsible to optimize the brand’s business performance across marketplaces and direct platforms as well as the B&M stores. You will oversee day-to-day E-Commerce store operations, optimize online product listings and content to maximize clicks and conversions; build relationships with our retail partner, and develop strategies to maximize level of influence with internal and external stakeholders. You should have a minimum of 6 years professional experience in Key Account Management, Sales preferably with E-Commerce experience or from E-Commerce platforms. Prior experience in beauty, lifestyle luxury goods or services will be advantageous. The location of the job will be in Mumbai.

Key Responsibilities:

  • Deliver results: responsible for monitoring and achieving both sell-in and sell-out performance
  • Monitor and analyse E-commerce key metrics, drive insights, and identify opportunities
  • Optimize GMV via e-store operations (stock availability, promotion mechanics) and digital touchpoints (e-store design, campaign pages, banners and product pages, onsite search & affiliates)
  • Plan, develop and execute campaign proposals for retail partners
  • Craft design brief for e-merchandiser to create digital assets
  • Oversee the orders processing and work closely with our partner to control and minimize stock holding
  • Collaborate with Marketing teams to enhance brand’s visibility to drive sales performance
  • Work across all relevant cross-functional areas (Digital, Marketing, Supply Chain, Finance, Education)
  • Lead or participate in the negotiations with retailers/clients on key launches, space, location and stock. Establish and develop partnerships and strong relationships with retailers
  • Establish and implement the plan including trade marketing/animation/ merchandising/training. Follow up return-of investment of actions and animations.

Key success factors:

  • Analytical, proactive, driven to optimise brand’s online performance through data and/or consumer insights
  • Agile to move and adapt in a complex, fast-paced environment to work with multiple stakeholders
  • Strong passion for Digital & E-Commerce
  • Strong business acumen
  • Ability to thrive in an ambiguous environment and a passion for success and winning
  • Passion for beauty
  • Creative Conceptualisation for communication
  • Work as a team player
  • Drive alignment, interact effectively

Key Relationships:

·       Internal Interactions – Sales, Digital, Education, Supply Chain, Purchase, Merchandising, Finance teams

Physical Demands (e.g. % travel):

  • Travel will be need based


  • Relevant experience / MBA

L’Oréal is committed to building a diverse environment and is proud to be an equal opportunity employer. L’Oréal closely prohibits discrimination against any employee or applicant for employment because of the individual’s race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability or any other characteristic protected by law.