Job Title: Senior Manager, Operations Information Technology

Division: Operations IT

Location: Berkeley Heights, NJ

Reports to: Assistance Vice President – Operations IT

Who We Are:

For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.

What You Will Do:

Provide support for L’Oreal Operations (Americas) from IT perspective in Supply Chain and Master data area utilizing ECC and SAP APO applications.

• Understand and address business requirements on a global Supply Planning project linked to MSL (Market Supply Logistics) L’Oreal Domains
• Resolve service requests from users as per SLA based on the criticality
• Test enhancements, bug fixes, and system solutions
• Develop job aids and procedures
• Continuous coaching and development of users
• Manage multiple projects as assigned
• Manage change management for end users in terms of training in ECC & SAP APO
• Learn, deploy, and/or support new tools or solutions as needed for business
• Willingness to support time-critical processes like monthly and weekly cycles to ensure full end-to-user support as needed, including weekends
• Understanding of main tools ECC and APO to correctly address business requirements and solutions

What We Are Looking For:

Required Qualifications:

• Minimum 6-10 years’ experience required
• BA/BS degree preferred or equivalent degree +6-10 years’ experience
• Experience in IT or as a super user in a business area working on SAP ECC and SAP APO applications within the  Supply Chain domain
• Knowledge of supply chain concepts as applicable in the supply chain and distribution environment
• Knowledge of APO-SNP module - Supply Network Planning
• Knowledge of ECC modules MM and SD
• Academic exposure to supply chain coursework
• Process flow knowledge as related to supply chain and planning functions
• Strong organizational skills with the ability to prioritize, handle multiple tasks and work independently

Preferred Qualifications:

• Participated in an ECC or SAP APO implementation or enhancement
• Experience in demand planning tools, including APO-DP
• Knowledge of any of the following: Winshuttle, CATT, LSMW
• Knowledge of other modules in ECC, such as PP
• Exposure to Agile methodology

What’s In It For You:

• Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)
• Hybrid Work Policy (3 Days in Office, 2 Days Work from Home)
• Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)
• Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance)
• Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)
• Employee Resource Groups (Think Tanks and Innovation Squads)
• Access to Mental Health & Wellness Programs

Don’t meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

Our Safe Together Plan: Your safety is our highest priority. We will proceed with caution and adhere to enhanced protection standards to ensure our sites are safe for all employees. We must all operate with the shared responsibility for each other’s health & safety in mind.