Функция: Отдел операций

Тип занятости: Полный рабочий день

Место расположения: Texas - Dallas

Страна/область: USA

Essential Duties and Responsibilities:

·         Provide exceptional customer service to internal sales team, accounts, ande-com customers via phone and email.

 

·         Answer inbound calls including placing orders, troubleshooting website issues, processing returns, answering questions.

 

·         Responds to sales team, accounts, and e-com customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.

 

·         Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Requirements:

·         Education:

o High School Diploma – Required

o   Some College  or Equivalent Experience – Required

 

·         Experience:

o   1-2 years’ experience in a fast paced service environment – Preferred

 

·         Knowledge/Skills:

o   Root Cause Analysis Capabilities – Quickly identify pain-points for customers and the business

o   Solutions Oriented Analysis– Work with team members to improve processes and improve the customer experience

 

·         Special Requirements:

o   Proficiency in MS Office Suite – Required

o   Previous SFDC or SAP– Highly Preferred



We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

If you require a reasonable accommodation to complete an application for a recognized disability under applicable law, please email USApplicationAccommodation@support.lorealusa.com. Please note this email will only respond to specific requests for assistance completing the application as a request for accommodation for a disability. All others will not be considered.