Функция: Отдел операций
Тип занятости: Полный рабочий день
Место расположения: Texas - Dallas
Essential Duties and Responsibilities:
· Provide exceptional customer service to internal sales team, accounts, ande-com customers via phone and email.
· Answer inbound calls including placing orders, troubleshooting website issues, processing returns, answering questions.
· Responds to sales team, accounts, and e-com customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.
· Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
o High School Diploma – Required
o Some College or Equivalent Experience – Required
o 1-2 years’ experience in a fast paced service environment – Preferred
o Root Cause Analysis Capabilities – Quickly identify pain-points for customers and the business
o Solutions Oriented Analysis– Work with team members to improve processes and improve the customer experience
· Special Requirements:
o Proficiency in MS Office Suite – Required
o Previous SFDC or SAP– Highly Preferred