Функция: Supply Chain
Тип занятости: Полный рабочий день
Место расположения: West Sussex - Littlehampton (Watersmead)
Страна: United Kingdom
We are pleased to present the opportunity of EMEA Supply Chain Service Coordinator at The Body Shop. Based at our HQ in West Sussex, you will be responsible for supporting our Franchise partners in the EMEA Zone, delivering exceptional customer service, answering queries, product support, coordinating long term purchase plans and allocation of seasonal and make to order product.
ensure all queries and issues (including operational and quality issues) from Franchisees/Wholesalers
are dealt with in a timely manner.
monitor and process all orders and allocations to ensure that product is
dispatched accordingly for each Head Franchise/Wholesaler
Head Franchise/Wholesaler of any future risks to short/long term purchase plans
with a comprehensive vision of availability
efficiencies in the distribution of product to the customer e.g. pallet
coordinate with Zone Franchise Commercial and Brand on Franchise queries
regarding the operational content of the product offer.
monitor the progression and status of all activity relating to forthcoming new
product, accessories and marketing materials offers, including
franchise/wholesale specific activity.
organise any special freights (including air), where necessary, to meet product
ensure all quality issues reported by the customers are logged and action in a
with DC and Markets to manage any distribution restraints or critical local
activities (e.g. date coding, registration requirements, separate shipments).
and then process debits and credits against orders shipped as required.
What we look for
- Advanced Excel
- Experience in Supply Chain/ Merchandising/Customer Care, in
a retail environment
- Understanding of Event planning and NPD process
- Experience of influencing cross functionally
- Understanding of supply chain/customer care best practice
- Demonstrate knowledge and understanding of retail supply
chain with experience of detailed product planning and order fulfillment
- Experience of improving supply chain operational process
- Supplier/Franchise/Wholesale experience
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