Функция: Отдел операций

Тип занятости: Полный рабочий день

Место расположения: Florida - St. Petersburg

Страна/область: USA

SalonCentric, a subsidiary of L’Oréal USA, is the premiere distributor in the United States of salon professional products. Through its hundreds of stores, national field sales force and sub-distribution network, SalonCentric promotes the finest professional beauty brands and educates stylists on the latest products and trends.

 

JOB TITLE:           Sales Systems Support Specialist

REPORTS TO:     Manager, Sales Systems Support

LOCATION:          St Petersburg, FL (NOC)


JOB SUMMARY:

The Sales Systems Support Specialist serves as a valued member of the Sales Support team providing day-to-day support for sales technology including Salesforce.com, MOSAIC Order Entry and SalonCentric Digital Sales Aid (DSA) to 900+ users in the field.  This role conducts training in person and via webinar, and responds to technical issues and challenges incoming via Salesforce Chatter, phone and e-mail.  The Specialist is also assigned special projects related to Sales Support objectives, such as territory and user maintenance and new feature testing.  Travels occasionally to provide training and support, including some overnight and weekends. 

 

REQUIREMENTS:

Experience & Competencies

  • 2-4 years of related professional experience
  • Strong problem solving skills and the ability to apply creativity to improve processes
  • Fluency in English, professional verbal and written communication skills
  • Intermediate MS Excel skills and Windows knowledge
  • Attention to detail
  • Commitment to quality and customer focus
  • Flexibility and comfort with shifting priorities
  • Ability to work effectively in a fast-paced environment and demonstrate strong time management skills
  • Ability to travel up to 20% when needed
  • Salesforce.com certification in either administration or development is a plus
  • Bachelor’s degree preferred

 



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