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Supply Chain Account Manager

工作職能: Supply Chain

職位類別: 永久僱員

僱傭類別: 全職

位置: Néa Ionía (Attica)

國家: Greece

In L'Oréal for more than a century, we have devoted our energy and our competencies solely to one business: beauty. We have chosen to offer our expertise in the service of women and men worldwide, meeting the infinite diversity of their beauty desires. We are committed to fulfilling this mission ethically and responsibly.

We believe that beauty unites us all. It is a fundamental need that goes beyond mere “appearance” and taps deep into human aspirations: a sense of belonging, self-realization, self-confidence.

 

We come from over 162 nationalities and are continuously learning, pushing ourselves out of our comfort zones! At over 110 years, L’Oréal is rich in history but still runs with a start-up mentality where freedom within a frame is the mantra. We’re adopting the latest technologies and work methods so our people and our partners can become more agile and creative than ever. We are a beauty-tech company.

 

Our Company is present in 150 countries with 88.000 employees and 36 international complementary brands, like L'Oréal Paris, Garnier, Maybelline, Nyx Professional Make-up, L'Oréal Professionnel, Kérastase, Redken, Essie, Lancôme, Biotherm, Helena Rubinstein, Yves Saint Laurent, Giorgio Armani, Ralph Lauren, Cacharel, Vichy, La Roche-Posay, Prada etc.

 

In L'Oréal Greece, we are a team of 750 employees, and we mostly specialize in the fields of marketing, business development, finance, supply chain, accounting, customer service and HR.

 

Together, we Create the Beauty that Moves the World.

 

Supply Chain Account Manager

 

The Role

As the Supply Chain Account Manager, you will be responsible for developing and maintaining strategic partnerships with key customers, ensuring seamless end-to-end supply chain operations, and driving customer satisfaction through efficient logistics management. You will collaborate closely with the Sales Key Account Manager (KAM) to optimize supply chain levers and enhance overall customer experience. If you are a results-driven individual with a passion for supply chain excellence and customer-centricity, we invite you to apply for this exciting opportunity.

 

Your Responsibilities

  • Build Strategic Partnerships: Cultivate strong relationships with strategic customers to drive end-to-end value through supply chain levers such as increased On-Shelf Availability (OSA)/On-Time Delivery (OLA), optimizing stocks in-trade, and reducing end-to-end costs.
  • Supply Chain Meetings: Lead regular supply chain meetings with clients to establish collaborative sales forecasts and develop step-by-step roadmaps for collaboration.
  • New Service Development: Identify, develop, and communicate new services to enhance customer satisfaction and meet evolving needs.
  • Customer Satisfaction: Take full accountability for customer satisfaction on assigned key accounts.
  • Logistics Efficiency: Ensure compliance with logistical terms at both contract and operational levels, driving efficiency and cost-effectiveness.
  • Supply Chain Performance: Monitor supply chain performance and coordinate improvement projects across demand planning, physical distribution, and sales, leveraging customer feedback. Participate in building a solid customer service improvement plan based on the customer satisfaction surveys run. 
  • Business Review Facilitation: Facilitate business reviews from a supply chain standpoint, ensuring mastery of customer contract terms and proactively identifying risks.
  • Stock Optimization: Monitor stock in trade and propose optimization actions, including Vendor-Managed Inventory with collaborative customers for real-time stock data sharing.
  • Catalog and Product Alignment: Ensure alignment of catalog and product information between the Business Unit and the client.
  • Shortage Management & Analysis: Analyze shortage causes, including on-shelf issues, and propose corrective actions internally and with clients.
  • Information Sharing: Coordinate information sharing on product quantities, phasing agreements, promotions, substitutions, and launches between the sales team and the customer.
  • Continuous Improvement: Drive continuous improvement initiatives within the supply chain function to enhance efficiency and effectiveness.
  • Cross-functional Collaboration: Collaborate with cross-functional teams including Sales, Operations, and Finance to ensure alignment and achievement of supply chain objectives.
  • Risk Management: Proactively identify and mitigate supply chain risks to minimize disruptions and ensure uninterrupted supply to customers.

 

You have

  • Bachelor’s degree in Supply Chain Management, Business Administration, or related field (Master's degree preferred).
  • Proven experience in supply chain management, preferably in a key account management role.
  • Strong understanding of supply chain processes and logistics management.
  • Excellent communication, negotiation, and relationship-building skills.
  • Analytical mindset with the ability to drive data-driven decision-making.
  • Proficiency in relevant supply chain management software and tools.

 

You are
Entrepreneurial. Every single day, you spot opportunities to shake things up and change the world for the better.
Driver. There’s no blueprint for the future. You’ll have to design it.  
Only human. You’ll screw up sometimes, but you have no fear of failure because you’re smart enough to learn from mistakes.  
Ambitious. You crave success and we’ll support you all the way. That way, we all win.  
Respectful. Whether you’re talking to our CEO or a anyone else, you treat everyone he same.  
One of the gang. Even if you’re Superman or Wonder Woman, you recognize that teams are the real heroes. And so do we.

Open. To new ways of doing things. To other people’s (sometimes crazy) ideas.
You. You’re real. And you’re true to yourself. We cherish and celebrate diversity, so you’ll feel right at home whoever you are.

 

Does it sound like you? #weareloreal and we are thrilled to receive your CV and potentially meet you!