Field Services Executive, L’oreal Luxe 

London, White City 

L’oreal Luxe are looking for a Retail Support Executive. You will support the Field teams in delivering our Luxe retail ambitions. You will provide a one-stop-shop for your Region, sharing retail data and insights, brand launch and activation plans and PLV information with the Field teams, enabling them to focus on consumer engagement and Retail Sales driving activities. My remit ranges across Beauty Advisor processes, Retail Activations and Retail Coordination support to the teams.

KEY RESPONSIBILITIES:

CONSUMER EXPERIENCE & RETAIL PERFORMANCE 

• Manage the seamless execution and coordination of retail activities across the portfolio of Luxe brands in the field, and report on compliance to plan post-campaign:
• Launches
• Events
• VM & podiums
• Support in i-Beauty/Beauty tech execution 
• Manage Field requests to Head Office, creating seamless and simplified communication streams between the different functions
• Coordinate and distribution weekly SIT reports and receive escalations from the field
• Collaborate with Head Office to ensure execution excellence in line with plan & on time.
• Support the coordination of quarterly Retail Drives.

BEAUTY ADVISOR EXPERIENCE 

• Manage BA onboarding/new starters/induction in collaboration with Field Management.
• BA Admin for Field.
• BA Uniform management.
• Manage BA Free Goods.
• Support BA incentives & rewards management for the field.

RETAIL ADMINISTRATION

• Retail Administration support & problem solving.
• Raise, track NCOs as required by field/Retail & Omni Education team.
• PO raising & Management.
• Support in ordering, allocation and supply of PLV, Retail tools, Hygiene.

MY CORE KPIS ARE:

• On time execution Retail Activity Plans
• CXE / NPS
• Retail Sales Performance
• BA Turnover/Pulse

MY DELIVERABLES/OUTCOMES ARE: 

• Field & Education team focus on business driving actions
• Tech & Tools up to date 
• Seamless cross-functional collaboration
• BA admin reduction

ABOUT YOU 

I HAVE IN-DEPTH KNOWLEDGE OF:

• Retail processes
• Sales reporting 
• Key tools/Programs (Digital learning, Excel, PPT, MARS, BI)
• Budget management 

MY KEY STAKEHOLDERS ARE:

• Retail Directors & Area Managers
• Omni Services & Education 
• BU Trade Marketers
• NAM/NAEs/Sales Coordinators 

MY KEY SKILLS ARE:

• Coordination & Administration
• Stakeholder Management
• Processes
• Communication
• Retail Animation support

WHAT WE OFFER

Our people are at the heart of everything we do and play a vital role in the success of our company. We are committed to offering you a package that is fair, competitive, and equitable to help support you to do what you love most, achieve your goals and become the best version of yourself.

Our range of optional benefits include money-saving offers and exclusive discounts, in addition to health & wellbeing support, development opportunities, flexibility, and leave entitlements. You will also have access to private medical and dental insurance, an enhanced pension, 25 days annual leave increasing after 3 years’ service, an online staff shop with up to 60% off products, access to incredible trainings and monthly talks, enhanced family leave provisions as well as up to 4 weeks paid fertility leave. We also have app partnerships with Thrive for mental health and Peppy Menopause support and an employee assistance service available to all employees for if and when you need it.

HOW WE RECRUIT

At L’Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That’s the beauty of L’Oréal.