RETAIL DIRECTOR

We are looking for a London Retail Director. They will be responsible for delivering an exceptional consumer experience and achieving retail sales targets for the Portfolio of Luxe brands in my region. They will collaborate with internal and external stakeholders to execute the portfolio of brands retail and sales plans by managing and developing a team of highly engaged Retail Area Managers and Beauty Advisors, fostering a high-performance culture. They will pioneer collaborative ways of working between the brands, commercial and Retail teams, and will be a key part of achieving retail excellence in store. 

Key Responsibilities:

RETAIL PERFORMANCE 

Achievement of Retail Sales for the Region, including setting targets in line with Brand sell out targets for the region.

Market Share gains (Rankings / Growth vs Market)

Implementation of Offline segmentation strategy

Analysis & Development of Retail KPI

Localisation of Division Retail Strategy & Brand / Channel strategy for my region

Contribute to Divisional Retail & Education projects

Champion one of the core brands / business units

CONSUMER EXPERIENCE

Delivery of Exceptional Consumer Experience & Achievement of Mystery Shopper Results & NPS

Identify areas of opportunity to enhance CXE & Collaborate with Field / Education teams to take action

Through your team, ensure Omni BA, Beauty Tech & CRM Strategy is executed

Execute & advise of opportunities to animate Brands and bring Brand DNA to life for our consumer 

PEOPLE MANAGEMENT

Manage a team of Field Area Managers directly, including the recruitment, development & management 

Through your Area Manager team, ensure a seamless and best in class BA experience across both our Luxe BA’s, as well as engagement & development of Retailer BA’s

Coaching and development of teams, through on the job, classroom and peer development

Performance Management

Collaboration &Stakeholder Management 

Identify & collaborate with HR Retail & Retail & Omni Education Director, key Talent mapping and career development

OPERATIONAL EXCELLENCE

FTE & HC Management for the region & Budget Management (FTE, T&E, Events)

Collaboration with Field Services to ensure operational excellence 

Custodian of Brand Equity & Luxury Expression of our brands (VM/RD excellence)

Champion cross-function collaboration and ways of working

Audit & Compliance

THEY WILL BE:

Field Based

60% time in Field

1-2 days per month in Head Office

THE DELIVERABLES/OUTCOMES ARE: 

Retail Strategy & Local growth plans

Exceptional consumer experience

Engaged High performance Team

Development of Field teams

IN-DEPTH KNOWLEDGE OF:

Retail Growth levers & Strategy

Team management & Development

Consumer & Customer needs

Champion Core brand/Business Unit

MY KEY SKILLS ARE:

Retail & Commercial Acumen

People Management & Coaching

Stakeholder Management

Communication Skills

Strategy Ideation & Execution

Operational Skills & Management

WHAT WE OFFER

Our people are at the heart of everything we do and play a vital role in the success of our company. We are committed to offering you a package that is fair, competitive, and equitable to help support you to do what you love most, achieve your goals and become the best version of yourself.

Our range of optional benefits include money-saving offers and exclusive discounts, in addition to health & wellbeing support, development opportunities, flexibility, and leave entitlements. You will also have access to private medical and dental insurance, an enhanced pension, 25 days annual leave increasing after 3 years’ service, an online staff shop with up to 60% off products, access to incredible trainings and monthly talks, enhanced family leave provisions as well as up to 4 weeks paid fertility leave. We also have app partnerships with Thrive for mental health and Peppy Menopause support and an employee assistance service available to all employees for if and when you need it.

HOW WE RECRUIT

At L’Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That’s the beauty of L’Oréal.