Customer Service Officer (fixed-term contract until December 2023)
工作職能: Supply Chain
職位類別: Fix Term
僱傭類別: Full - Time
位置: Hoofddorp
國家: Netherlands
Customer Service Officer About L’Oréal L'Oréal has been a world leader in the cosmetics business for more than 100 years and has grown into one of the largest FMCG companies in the world. With international brands such as L'Oréal Paris, Garnier, Kérastase, Lancôme, Giorgio Armani and Vichy, we offer relevant products for every consumer. Your responsibilities - Establish a personalized relationship with the client in order to optimise the service level. - Proactively ensure order processing and follow-up until the delivery. - Efficiently answer to the clients requirements (deadlines, shortages, information, disputes) - Record, analyse and follow up the disputes situations (complains, deductions, returns etc.) in accordance with the Credit Manager,the sales and controlling teams, and the physical distribution. - Enforce the credit policy and the application of our sales terms and conditions in term of payment deadlines, through followup of the bills payment and in proactively ensuring reminders. - Stay in touch with the Credit Manager in order to identify any credit risks and to implement adapted corrective actions. - Be responsible for the client accounts clarity (clearing of accounts) - Proactively communicate towards the hierarchy in case of problems and implement adapted corrective actions. - Participate to the training of new collaborators and transfer his/her knowledge and know-how of the job Your profile · Excellent knowledge of Dutch, good understanding of English · IT-savy (SAP, Excel, Office package) · Previous Experience in Customer Care or in a client-related position is a plus · Resilient, assertive and calm · Teamplayer and positive-minded What do we offer? When you start at L'Oréal, you get a great deal of responsibility from day one. To develop, we offer an introduction program and an individual training program. And furthermore you will find with us: · An inspiring work environment with ambitious colleagues, where working Agile is the norm; · A competitive salary which is adjusted on an annual basis in case of good performance; · Good secondary employment conditions, such as a 13th month, profit sharing, discount on medical expenses and a favorable pension scheme; · Discount on L'Oréal products · Nice extras such as various sporting company activities. Finally, a great added value of working at L'Oréal is that you will be working with so many different people and functions. This offers you the opportunity to broaden your knowledge about different stakeholders. Diversity L’Oréal would like their personnel to represent the diversity of the Benelux society. We welcome everyone regardless of origin, gender, age, sexual orientation, philosophical or political conviction, disability, etc. "A diversified workforce in every function and on all levels strengthens our creativity and our understanding of consumers and it enables us to develop and market products that are relevant" (Jean-Paul Agon, ex-Chairman of L’Oréal) How to apply Are you ready for this challenge and do you meet the conditions? Then apply quickly! Do you want to know what it's like to work for L'Oréal Benelux? Check out our LinkedIn page: [1] https://www.linkedin.com/company/loréal/life/
