Title: Manager – Customer Experience (Walmart)

Division: Consumer Products Division

Field: Sales Customer Experience

Location: Bentonville AR

WHO WE ARE:

For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.

At L'Oréal Consumers Products, our mission is to democratize the best of beauty, and for us, beauty has to be sustainable. Our division holds the world’s #1 beauty brand with L’Oréal Paris, the #1 makeup brand with Maybelline New York, the #1 natural brand with Garnier, as well as NYX Professional Makeup

Job Description Summary: The Manager of Customer Experience for Walmart serves as a strategic bridge between national brand vision and retailer-specific execution. Based in Bentonville, this role is responsible for leading all marketing levers to drive sales growth, specifically focusing on ROI, ROAS, and "Return on Relationship" (ROR). The ideal candidate acts as a visionary liaison who translates brand equity into high impact, omnichannel retail programs that resonate with the Walmart shopper.

Key Responsibilities

• Omnichannel Sales Leadership: Drive traffic and sales through strategic management of customer engagement platforms and investments. You will lead the development of 360-degree, Walmart-specific programs that harmonize our brand identity with the retailer’s unique DNA across both in-store and online platforms.
• Strategic Collaboration: Act as the primary liaison between Brand Marketing, Internal Brand Activation, and Commercial teams. You will ensure that all marketing and media strategies are aligned with financial targets, assortment goals, and national brand activations.
• Shopper Insights & Acquisition: Utilize deep-dive customer behavior analytics and competitive learnings to activate levers that acquire new consumers and/or convert existing customers to beauty at Walmart. Your goal is to expand the shopper base and foster long-term loyalty for both the brand and the retailer.
• Innovation & Ideation: Serve as a "Creator and Visionary" by proactively brainstorming and launching strategic account marketing initiatives that maximize engagement and differentiate the brand within the competitive landscape.

Qualifications

• Experience: 3–5 years of commercial experience with a proven track record of driving insights-led, strategically sound marketing programs.
• Industry Knowledge: Deep understanding of the Consumer-Packaged Goods (CPG) industry, including promotional tactics and various marketing vehicles.
• Soft Skills: Exceptional ability to build trusting, collaborative relationships with clients and internal stakeholders while innovating in a fast-paced environment.
• Technical Proficiency: Understanding of digital advertising ecosystems (including search and investment optimization) and omnichannel retail execution.

What’s In It For You:

• Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)
• Hybrid Work Policy (3 Days in Office, 2 Days Work from Home)
• Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)
• Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance)
• Learning & Development Opportunities for Career Progression (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)
• Employee Resource Groups (Think Tanks and Innovation Squads)
• Access to Mental Health & Wellness Programs

Don’t meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting [email protected]. If you need assistance to accommodate a disability, you may request an accommodation at any time. 

Our Safe Together Plan: Your safety is our highest priority. We will proceed with caution and adhere to enhanced protection standards to ensure our sites are safe for all employees. We must all operate with the shared responsibility for each other’s health & safety in mind.