僱傭類別: Full - Time
位置: New York, NY
國家: United States
Job Title: Manager, Customer Experience – Amazon
Division: Consumer Products Division
Location: Hudson Yards
Reports to: VP, Customer Team Leader, Amazon
Who We Are:
For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.
At L'Oréal Consumers Products, our mission is to democratize the best of beauty, and for us, beauty has to be sustainable. Our division holds the world’s #1 beauty brand with L’Oréal Paris, the #1 makeup brand with Maybelline New York, the #1 natural brand with Garnier, as well as NYX Professional Makeup.
At L’Oréal, our Digital team is an opportunity to be at the center of L'Oréal's digital transformation. We are determined to be pioneers in the new beauty tech world, and by incorporating digital into everything that we do, we are creating a better relationship with our consumers. When beauty and
tech collide, the impossible can happen! Come join our dynamic team!
The Manager, Customer Experience – Amazon role is accountable for building customer experience across all CPD Brands on Amazon, inclusive of media, activations, and ongoing content optimization to meet brand’s objectives.
The media strategy involves co-building category level Amazon annual media plans (search/display/OTT) to measure, optimize and track performance. This individual will leverage the SMART model (specific, measurable, achievable, relevant, and time bound) to tie back to business goals and track main KPIs which include traffic, conversion, sales, and ROAS/ROI. The position requires the individual to work closely with internal teams and media agency on co-building plans and optimizations to ensure alignment and cohesive communication.
In addition, the role requires leading and proactively optimizing non-Amazon media marketing levers for Amazon, including (but not limited to) merch investment, account-specific content, and vine. This person will help build and maintain an annual holistic and balanced activation calendar for each category which captures national activations, Amazon media, promo activations, and tentpole moments.
Lastly, the customer marketer will be responsible for the total customer experience on the Amazon platform. This includes, but is not limited to, optimization of product display pages, optimization of titles and bullets, recommendations for best in class content (video, images, etc), and customer brand store and brand shopping pages.
Roles and Responsibilities:
Data Driven Responsibilities
· Drive Sales via Amazon Media, Traffic and Conversion
Overall Marketing Responsibilities
Qualifications / Experience:
Additional Benefits Information As Follows:
Salary Range: $98,200-$137,500 (The actual compensation will depend on a variety of job-related factors which may include geographic location, work experience, education, and skill level)
Don’t meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!
We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.
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