Title: Customer Development Manager

Team: Brand Sales

Brand: Maybelline, Garnier, Essie

Reports to: VP - Customer Team Leader, Walgreens - MGe

Mission and defining characteristics:

• The CDM is also known as the data guru.  They are the expert on all category analysis for both L’Oreal brands and key competitors
• Identify and share business building opportunities on their specific brand and category to grow share profitably with Walgreens.
• Member of Brand Sales team focused on specific customer in field and supporting the NAM’s for all meeting prep
• Category expert for the Brand and competitive products at a specific customer
• Leads execution of all account specific events for the brand

Main tasks:

Customer Developer

• Identify and define the growth levers relevant to customer with specific focus on the shopper so selling is through shopper insights
• Stays up to date with markets, consumers, and customers

Team Member

• Drive the business as key member, by collaborating with multifunctional team and leveraging all insights to drive brand growth. Develops commercial insights from all reporting needed to run the business
• Help support development of more junior team members (e.g., BA)

Category Support

• Develops opportunities from top door analysis, new item and hero item evaluation, JBP tracking
• Key point of contact for team reporting needs
• Is the expert on all category analysis for own brand and competitive brands and overall category

Results Driver

• Owns the analysis of account specific events, gross to net, shipments, retail sales and new items sales
• Track sales and forecasting and proactively identifies actions in alignment with NAM to address gaps and opportunities
• Supports NAM and eNAM on eComm objectives and growing e-share of business for category

Main interfaces:

• Dir / NAM
• Sales Admin
• eNAM for customer and CTL
• Support field teams: Operations and Supply, Commercial Finance, Cat Dev, Customer Marketing, et al.
• Centralized support: Brand Shopper Marketing, Sales Ops

Measures of success:

• Deliver sales target and brand sales fundamentals for category incl. sell in/sell out, distribution points and ROI
• Achievement of top strategic priorities for relevant category
• Market category penetration for eComm
• Team 360° feedback
• Advantage/ Kantar scores
• Retailer scorecard

Qualifications/experience:

• Minimum 3+years’ experience in a
  customer-facing role
• Proven knowledge of retailer strategies and objectives
• Strong knowledge of customer strategy and key levers as well as competitors
• Deep knowledge of beauty and personal care, specifically for given category and retailer data/syndicated data

Salary range: $81K-113K

We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

If you require a reasonable accommodation to complete an application for a recognized disability under applicable law, please email [email protected]. Please note this email will only respond to specific requests for assistance completing the application as a request for accommodation for a disability. All others will not be considered.